Customer Service Representative

Customer Support & Order Administration

Provide professional assistance to customers with order entry, credits, and invoicing questions, as well as other customer inquiries. Investigate and resolve customer issues while coordinating with vendors for samples and special orders.

Key Duties

• Enter and manage customer orders accurately
• Handle credit processing and respond to invoicing questions
• Triage, troubleshoot, and resolve customer problems
• Coordinate with vendors on samples and special order requests
• Communicate clearly and promptly with customers and internal teams
• Complete administrative support tasks to ensure accurate documentation

Qualifications & Skills

• Strong customer service mindset
• Accurate data entry and attention to detail
• Clear, professional communication
• Problem-solving skills and ability to coordinate with vendors
• Comfort working with invoices, credits, and order-related inquiries