Regional Retail Operations Manager - Coffee, Cafe Operations

Regional Retail Operations Manager – Coffee, Café & Fast-Casual Operations

DAZBOG COFFEE | Denver, Colorado

About DAZBOG COFFEE

DAZBOG Coffee is a Colorado-based, family-owned coffee roasting and retail company with more than 30 years of experience crafting exceptional coffee. We operate a network of company-owned and franchised coffeehouses, built around our commitment to quality products, outstanding customer service and memorable café experiences.

We are looking for an experienced, hands-on Regional Retail Operations Manager who understands what makes a successful retail food and beverage business and has the leadership skills, operational instincts and initiative to help our stores perform at their best.

The Opportunity

We're looking for more than someone who can manage stores, review reports and enforce procedures.

We need an experienced operations professional who can walk into a location, immediately recognize what's working, identify what needs improvement and take the initiative to make things better.

Whether it's product quality, employee performance, customer service, cleanliness, merchandising, staffing, operational efficiency or profitability, you should know what great operations look like and how to achieve them.

The ideal candidate combines the operational discipline of an established multi-location business with the resourcefulness, practical judgment and personal accountability needed to succeed in an entrepreneurial, family-owned company.

Experience in coffeehouse operations is highly valued, but we also welcome accomplished multi-unit leaders from fast-casual restaurants, bakery-cafés and quick-service restaurants.

This is an active, field-based leadership position for someone who enjoys being in the stores, developing people, solving problems and delivering measurable results.

Key ResponsibilitiesRetail Operations & Store Excellence

• Conduct regular, comprehensive visits to company-operated cafés to evaluate performance, operating standards and customer experience.
• Proactively identify and resolve issues involving store cleanliness, appearance, staffing, equipment, workflow, merchandising and service quality.
• Evaluate daily operations with exceptional attention to detail, recognizing operational weaknesses and opportunities others may overlook.
• Ensure consistent execution of company standards, promotional programs, seasonal beverages, limited-time offers and retail product displays.
• Work directly with store managers to address deficiencies, implement improvements and maintain consistently high operating standards.
• Identify opportunities to improve service speed, operational efficiency, customer satisfaction and overall store performance.

Product Quality & Customer Experience

• Ensure consistent preparation, presentation and quality of all coffee, espresso, specialty beverages and other menu offerings.
• Evaluate beverage preparation procedures, recipe compliance, product freshness and equipment performance.
• Work directly with store teams to improve product consistency, preparation techniques and customer service.
• Partner with our roasting, training and equipment service teams to identify and resolve product quality issues.
• Ensure each location delivers the exceptional quality and customer experience associated with the DAZBOG brand.
• Develop a thorough working knowledge of DAZBOG coffees, beverage preparation standards and equipment.

Leadership & Team Development

• Coach, mentor and develop store managers into effective, confident and accountable leaders.
• Evaluate staffing levels, scheduling, hiring needs, training effectiveness and employee performance.
• Support store managers with recruiting, onboarding, training and employee development.
• Identify management weaknesses and implement practical solutions to strengthen store leadership.
• Lead by example, including working alongside store teams when necessary to demonstrate proper procedures and service standards.
• Foster a positive, professional and results-oriented environment built on teamwork, accountability and exceptional hospitality.
• Address operational and personnel challenges calmly, constructively and decisively.

Sales, Profitability & Business Performance

• Monitor store-level sales, labor costs, inventory, cost of goods sold, waste and profitability.
• Identify opportunities to increase revenue, improve labor productivity and control expenses without compromising quality or service.
• Analyze staffing and scheduling practices to ensure appropriate coverage during peak and slower business periods.
• Evaluate product placement, retail merchandising, promotional execution and opportunities to increase average transaction value.
• Develop actionable improvement plans for underperforming locations.
• Establish and monitor key performance indicators and hold store management accountable for results.

Franchise Operations &

Support

• Visit franchised DAZBOG locations to evaluate operational performance and applicable brand standards.
• Establish productive, collaborative relationships with franchise owners and their management teams.
• Provide operational guidance, training support and practical recommendations to help franchise partners succeed.
• Identify opportunities to improve product consistency, customer experience and operating efficiency across the franchise network.
• Communicate franchisee concerns, operational needs and improvement opportunities to company leadership.

Communication & Accountability

• Provide concise, organized reports documenting store visits, observations, operational deficiencies, corrective actions and results.
• Take ownership of operational challenges and follow through until issues are resolved.
• Demonstrate sound independent judgment, initiative and effective problem-solving skills.
• Communicate professionally and proactively with store managers, employees, franchise partners and company leadership.
• Prioritize responsibilities effectively while maintaining a calm, solutions-oriented approach in a fast-paced environment.

Required Qualifications

• Minimum 5 years of progressive operations management experience in coffeehouses, fast-casual restaurants, quick-service restaurants, bakery-cafés or comparable food-service businesses.
• Minimum 3 years of successful multi-unit management experience, preferably overseeing 5 or more locations.
• Demonstrated ability to evaluate store operations, identify problems and independently implement effective solutions.
• Proven success coaching, developing and holding store managers accountable for performance.
• Strong knowledge of store-level financial management, including sales, labor costs, inventory, cost of goods sold and profitability.
• Experience maintaining high standards for product quality, cleanliness, customer service, staffing and operational execution.
• Excellent observational skills, attention to detail, practical judgment and decision-making abilities.
• Strong leadership, interpersonal, communication and organizational skills.
• Comfortable working hands-on with store teams and leading by example.
• Ability to work independently, manage competing priorities and succeed in an entrepreneurial business environment.
• Ability to travel regularly among Denver-area locations, with occasional early mornings and weekends based on business needs.

Preferred Qualifications

• Direct experience in coffeehouse, specialty coffee or beverage-focused retail operations.
• Hands-on knowledge of espresso preparation, coffee brewing, beverage quality standards and barista training.
• Previous leadership experience with an established coffee chain, successful regional restaurant company or multi-location café business.
• Experience overseeing 5 or more retail food-service locations.
• Experience supporting franchise or licensed-store operations.
• Experience in both structured corporate environments and entrepreneurial or family-owned businesses.
• Documented success improving underperforming stores, developing strong management teams and increasing profitability.

Coffee industry experience is strongly preferred but not required. Candidates from successful multi-unit restaurant and fast-casual operations are encouraged to apply. The selected candidate must be willing to complete hands-on DAZBOG coffee and beverage training and demonstrate proficiency in our product quality standards.

What Makes Someone Successful in This Role?

We're especially interested in candidates who:

• Have a natural ability to recognize operational problems and opportunities for improvement.
• Take initiative without needing constant direction or supervision.
• Understand the details that separate an average customer experience from an exceptional one.
• Know how to develop strong store managers rather than simply supervise them.
• Balance product quality, customer service, people development and profitability.
• Bring maturity, professionalism and a calm, practical approach to solving problems.
• Are comfortable rolling up their sleeves and working directly with employees.
• Take pride in maintaining exceptionally clean, organized, well-merchandised and professionally operated locations.
• Understand the value of systems and standards but can also think independently and adapt to changing circumstances.
• Treat every location as a business and take personal ownership of its success.

This is a field-based leadership position requiring frequent visits to multiple DAZBOG café locations. The successful candidate should expect to spend the majority of their working time in stores, working directly with management teams and evaluating operations.

How to Apply

Please submit your résumé through Indeed, including details about your multi-unit leadership experience, the number of locations you have managed and examples of operational improvements you have personally led.

We are particularly interested in candidates who can demonstrate measurable results in improving store operations, developing management teams, increasing profitability or strengthening customer experience.

DAZBOG Coffee is an Equal Opportunity Employer.

Pay: $62,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience:

• Operations management: 5 years (Required)

Work Location: In person