Market Operations Manager - Denver

About Office Libations

Office Libations is a corporate refreshment service powering productivity at offices across the San Francisco Bay Area and beyond. We supply everything from snacks, cold brew, and kombucha to beer, wine, and spirits for clients ranging from scrappy startups to Fortune 500s.

Our company combines hospitality with proprietary technology to operate one of the most efficient workplace refreshment platforms in the industry. Our systems automate ordering, inventory forecasting, and route planning, allowing our teams to focus on delivering exceptional service.

Learn more at: officelibations.com

The Opportunity

This role is ideal for someone who enjoys growing teams, solving operational challenges, and delivering exceptional customer service.

You will oversee local warehouse and route operations while working closely with the company’s leadership and centralized support teams. Our technology and remote support systems handle many of the administrative and ordering tasks so that this role can focus on team leadership, operational execution, and client experience.

This is a hands-on leadership role. We are a Veteran-owned company and leaders at Office Libations are expected to lead from the front and are willing to jump in wherever needed to ensure great service for our clients.

Key Outcomes

The person who succeeds in this role will achieve the following:

• Market operations. Ensure warehouse operations, client service, and route delivery run smoothly and reliably.
• Deliver exceptional client experience. Maintain high client satisfaction through consistent service, quick problem resolution, and attention to detail.
• Build and lead a strong local team. Recruit, train, and develop route drivers, warehouse staff, and service technicians.
• Operate an efficient warehouse and route system. Maintain accurate inventory, ensure orders are fulfilled correctly, and minimize waste or spoilage.
• Maintain a safe and organized operation. Ensure compliance with safety procedures and maintain a clean, well-run workplace.

Responsibilities

Operations Leadership

• Oversee the day-to-day operations of the market, including warehouse activity, delivery routes, and client service execution.
• Coordinate with centralized support teams responsible for ordering, technology systems, and operational planning.
• Identify operational issues quickly and implement practical solutions.
• Ensure the team consistently meets company service and quality standards.
• Operational Excellence. Not Operational Okayness

Team Leadership

• Recruit, train, and manage local operations staff.
• Set clear expectations and hold team members accountable to performance standards.
• Provide regular coaching and feedback to help team members improve and develop.
• Schedule staff appropriately based on operational needs.
• Maintain a positive, professional, and accountable team culture.
• We build and develop our people.

Client Experience

• Serve as the operational point of contact for client service issues.
• Work to resolve service challenges quickly and professionally.
• Ensure every client location receives reliable, high-quality service.
• Identify opportunities to improve the overall client experience.
• Meeting client expectations is failure. We exceed their expectations.

Operational Execution

• Oversee warehouse operations including order picking, loading, and inventory organization.
• Maintain accurate inventory levels and assist with inventory control processes.
• Ensure proper product rotation and quality control standards (FIFO).
• Occasionally assist with deliveries, installations, or service tasks when needed.
• Support preventative maintenance and upkeep of equipment.

Safety and Compliance

• Maintain a safe work environment for all employees.
• Ensure safe operation of company vehicles and equipment.
• Follow all relevant food safety, sanitation, and workplace safety regulations.

Schedule

Monday to Friday, start time at 3AM. Our shifts usually run 8-9 hours but schedule flexibility is very important for this role to meet the operational needs.

Qualifications

Required

• 3+ years of management or leadership experience in operations, logistics, food service, hospitality, or a related field.
• Schedule flexibility.
• Strong leadership and interpersonal skills with the ability to motivate and manage a team.
• Excellent organizational and problem-solving abilities.
• Comfort working in a fast-paced operational environment.
• Ability to manage multiple priorities while maintaining attention to detail.
• Valid US driver's license and clean driving record.
• Ability to pass a background check and MVR/Insurance check

Physical and Operational Requirements

• Ability to lift and move cases of snacks, beverages, and equipment approximately 50 lbs with or without reasonable accommodation.
• Comfort working in warehouse and delivery environments.
• Ability to safely operate company vehicles including cargo vans and box trucks.
• Willingness to occasionally support warehouse, delivery, or installation tasks when needed.

Preferred

• Experience managing warehouse, delivery, or route-based operations.
• Experience in food service, hospitality, or workplace services.
• Familiarity with inventory management or operational software systems.
• Experience launching or building new operational programs.

Compensation and Benefits

• Salary: $85,000 – $95,000 base salary depending on experience
• Performance Bonus: Up to 15–20% based on operational and company performance
• Medical, Dental, and Vision Insurance
• 401(k) plan
• Sick/PTO Time and Paid holidays
• Opportunity to work with a fast-growing company expanding into new markets

Why This Role is Unique

You will play a key role in operating a market for a growing company that combines hospitality, logistics, and technology. The role offers significant responsibility and the opportunity to shape how the Denver market operates as it continues to grow.

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Market start times are early (3-4am), are you comfortable with that start time?
• This is not a "9-5" type role, are you comfortable working outside core hours as operations dictate?
• Do you have experience managing inventory?

License/Certification:

• drivers license (Required)

Ability to Commute:

• Denver, CO 80216 (Required)

Work Location: In person