Product Management Director, Platform Services

The Experience

The Salesforce Digital Marketing Technology team is looking for a Product Management Director to lead agentic actions related to Search Engine Optimization and Taxonomy Services in order to optimize our global websites, messaging, and events experiences.

This is a technical product management role directly managing the backlog of a team delivering capabilities such as autonomous cross linking, redirect resolution, and auto-tagging while contributing to the future roadmap of Salesforce products. You should have extensive background in leading the development of sophisticated marketing, AI and content based experiences with global teams at scale.

You will work with a global team of product managers with a focus on fostering and building engaging and elevating experiences for Salesforce customers and Trailblazers. Ideally, you will have demonstrated success in defining product strategy, vision, roadmap, stakeholder engagement and execution.

What You'll Actually Be Doing

• Driving end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics
• Authoring and maintaining the backlog for a high-performing engineering team
• Overseeing delivery of products and projects involving a variety of technologies and ensuring solutions align with long-term objectives
• Leading decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams
• Developing and cultivating people and teams through collaboration and leadership

You're Our Person If...

• 10+ years of relevant experience in product management and delivery
• Experience with search engine optimization, answer engine optimization, and generative engine optimization
• Experience with data analysis and familiarity with statistical methods
• Experience with natural language processing, prompt engineering, and reinforcement learning
• Experience building products that utilize Ontology and Knowledge Graphs
• Significant experience in scrum/agile practices and backlog management
• Delivery accountability for complex development scenarios, with the ability to oversee multiple complex project deliveries in parallel
• Comfortable operating in a fast-paced, dynamic environment, and able to drive operational efficiencies as needs change
• Strategic thinker who aligns the right resources to the task, foresees and plans around obstacles, and develops sustainable, cost effective scalable solutions
• Innovative mindset: always looking for improvements and not afraid to implement changes that map to business strategy
• Customer focus: builds relationships with customers and shapes solutions that have significant positive impact on their business
• Builds trust and credibility: makes decisions and takes actions consistent with the company's core values

Even Better If...

• Salesforce technology expertise, including Salesforce Platform and Data Cloud
• Experience in Marketing, Community, and Content based apps and content management systems
• Experience managing development of customer facing/public properties and experiences
• Experience managing global teams at scale across multiple hubs and time zones, as well as vendor partners and contractors