Qualified Success Architect, University
Spotted 37d agoFull-time
Job details
- Work mode
- Remote
- Employment
- Full-time
- Level
- Staff / principal
- Experience
- 3+ years
- Education
- Bachelor's degree
- Posted
- Sep 17, 2026
- Last confirmed open
- Oct 24, 2026
What you'll need to apply
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Company-specific questions
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- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
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Job description
About this role
The “ Qualified Success Architect, University ” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.
What You Will Be Doing:
- Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
- Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
- Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
- Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
- Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
- Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey
Qualifications:
- 3-7 years of SaaS software experience
- Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
- Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
- Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
- Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
- Experience with content or course authoring tools is a plus
- Interest in community engagement is a plus
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions
Interested in this role?Continue on Salesforce's careers page.
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