Director, AgentExchange Security & Labs

The Experience

As the Director of AgentExchange Security & Labs, you will serve as a strategic architect and operational lead for our global platform innovation program and driving ecosystem security. This is a high-impact Individual Contributor (IC) role designed for a visionary operator who excels at driving cross-functional alignment without direct reporting authority.

You will be responsible for guiding matrixed teams to own the end-to-end lifecycle of Labs solutions and Security Review operational processes—from identifying critical market gaps to scaling adoption across the Trailblazer ecosystem.

A core focus of this role is modernizing our ecosystem operating model by embedding AI-assisted workflows across roadmapping, data analysis, and security review processes, while acting as a critical business stakeholder for AgentExchange partner security.

What You'll Actually Be Doing

• Multi-Year Roadmap Advisory: Set and champion the 2–3 year strategic vision for the Labs portfolio, ensuring close alignment with core corporate initiatives and platform releases.
• Executive GM Partnership: Act as a strategic advisor to Cloud GMs and Product Management teams on Labs investment strategies, retirements, and how the portfolio drives ecosystem value.
• Cross-Functional Influence: Build and maintain highly durable, collaborative partnerships across matrixed organizations, including Legal, Product Security, Marketing, Solution Engineering, and Trailblazer Community teams.
• Product Security Partnership: Act as the primary operational liaison to the Product Security team to co-design ecosystem security programs, review methodologies, and compliance frameworks.
• Escalation Management: Serve as the designated lead for high-priority partner security escalations, unblocking technical reviews and resolving critical vulnerabilities with executive stakeholders.
• Commercial Fee Architecture: Own the business and operational strategy for the Security Review fee structure, balancing ecosystem growth with program cost-recovery objectives.
• Ecosystem Security Guardrails: Partner deeply with Product Managers and Product Security to optimize the technical baseline, significantly reducing the cycle time for complex ISV and Labs solutions to clear the AgentExchange Security Review.
• AI Tooling & Automation Strategy: Architect and own the AgentExchange Security & Labs AI-tooling roadmap to automate highly repetitive operational processes and scale ecosystem programs.
• Advanced Content Automation: Lead the strategy for leveraging generative AI to build "Content-in-a-Box" deployment kits (including demo scripts, technical blog posts, and enablement decks), maintaining strict brand voice while shortening go-to-market timelines.
• Executive Narratives: Synthesize complex data regarding program health—such as install rates, user reviews, security posture, failure reasons, and platform adoption—into compelling, executive-level health reports for senior leadership.
• Data Synthesis at Scale: Direct the harmonization of large, disparate datasets into clear, actionable, executive-ready "sources of truth" dashboards.
• Strategic Lifecycle Actions: Translate ecosystem telemetry into definitive operational recommendations, such as sunsetting underperforming solutions or doubling down on trending technical categories.
• Public Representation: Present as a trusted platform expert at major community events and conferences (e.g., Dreamforce, World Tours, Community Dreamin’ events), demonstrating the "Art of the Possible" using Labs solutions.
• Demand Generation Strategy: Coordinate with Marketing teams to drive visibility, organic demand, and community engagement for high-impact Labs solutions via social channels and the Trailblazer network.

You're Our Person If...

• 10+ Years of Leadership: Extensive experience in program management, technical product management, or GTM strategy within a high-growth SaaS enterprise.
• Proven Influence Without Authority: Documented success leading massive, cross-functional matrixed initiatives and aligning executive stakeholders up to the SVP/EVP level without direct reports.
• Security Program Experience: Strong background navigating complex software security reviews, managing high-stakes client/partner escalations, or designing program operational structures.
• AI & Automation Fluency: Practical, hands-on experience embedding LLM/AI workflows into business operational workflows to compress cycle times or scale organizational output, backed by measurable lift metrics.
• Salesforce Ecosystem Expertise: Deep architectural and conceptual familiarity with the Salesforce platform (Admin, Developer, and Architect personas), AgentExchange, and the Trailblazer ecosystem.
• Preferred Certifications: Salesforce Certified Administrator, Platform Developer I, and Platform Developer II.