Revenue Operations Manager

Role Purpose

We are seeking a strategic, data-driven Revenue Operations Manager to build and optimize the commercial operating model across Sales, Marketing, Finance, Pricing, Operations, Customer Success, and Account Management.

This role will own HubSpot CRM, revenue processes, forecasting, reporting, commercial analytics, and cross-functional revenue operations, connecting sales activity to shipment volume, revenue, gross profit, margin, retention, and account growth.

Key Responsibilities

HubSpot CRM & Revenue Systems

• Own the strategy, governance, administration, and optimization of HubSpot across Sales, Marketing, and Service.
• Design and maintain pipelines, lifecycle stages, workflows, automation, dashboards, and reporting.
• Maintain CRM data quality, adoption, and consistent operating standards.
• Manage integrations between HubSpot and business systems such as TMS, WMS, financial, pricing, and customer platforms.

Sales Operations & Forecasting

• Partner with Sales Leadership to optimize sales processes, pipeline management, qualification standards, and forecasting.
• Improve visibility into pipeline coverage, conversion, win rates, deal velocity, and sales performance.
• Support territory, capacity, quota, and revenue planning alongside Sales and Finance.
• Identify and remove bottlenecks that impact sales productivity and growth.

Revenue Analytics & Reporting

• Develop executive dashboards covering revenue, gross profit, margins, pipeline, retention, and customer performance.
• Establish consistent KPI definitions and a reliable source of truth for commercial reporting.
• Analyze trends and provide actionable recommendations on revenue opportunities, risks, profitability, and performance.

Customer Lifecycle & 3PL Performance

• Improve processes across lead management, customer onboarding, retention, and account expansion.
• Connect commercial activities to shipment volume, customer profitability, gross profit, and margin.
• Partner with Pricing, Finance, and Operations to improve pricing discipline and visibility into quoted versus realized margins.
• Identify risks including declining shipment volumes, margin erosion, service issues, and potential churn.

Strategy & Process Improvement

• Lead cross-functional revenue governance and standardize workflows across commercial teams.
• Identify opportunities to automate manual processes and improve data accessibility.
• Own the commercial technology roadmap and support system and integration improvements.
• Partner with leadership on annual revenue planning and commercial priorities.
• Own planning and organization of the company’s biannual sales conference.

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, or a related function.
• 3+ years of hands-on HubSpot CRM administration and optimization experience.
• Strong experience with CRM workflows, automation, dashboards, reporting, and data governance.
• Experience supporting complex B2B sales organizations.
• Strong analytical skills across pipeline, revenue, gross profit, margin, and customer performance.
• Advanced Excel or Google Sheets skills; BI experience is an asset.
• Strong project management, communication, and cross-functional leadership skills.
• Ability to translate business strategy into scalable processes, systems, and measurable results.

Preferred Experience

• Experience in 3PL, freight brokerage, transportation, warehousing, fulfillment, or supply chain services.
• Familiarity with TMS/WMS platforms, freight pricing, quoting, and logistics billing.
• Experience with HubSpot integrations, CRM migrations, and sales process redesign.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.