Operations Manager

Inventory Management | Ecommerce Fulfillment | Corporate Orders

Company: Stick With Me Sweets Location: New York City, NY (Onsite) Job Type: Full-time, Temporary, or Seasonal Compensation: $28–$35 per hour, depending on experience

About Us

Stick With Me Sweets is a New York City artisanal chocolate company specializing in handcrafted bonbons and beautifully presented gifts. From individual purchases to large corporate gifting projects, we take pride in thoughtful details, exceptional quality, and creating memorable experiences for our customers.

We are a small, dedicated team looking for someone who shares our commitment to quality, organization, and doing things well.

About the Role

We are seeking a highly organized, proactive, and resourceful Fulfillment & Operations Manager to help oversee our daily operations, including inventory management, order processing, shipping, and corporate gifting fulfillment.

This is an ideal opportunity for someone who enjoys problem-solving, managing multiple priorities, and taking ownership of their work.

You'll play an important role in ensuring orders move smoothly from confirmation through delivery, inventory remains accurate, and our team is prepared for upcoming deadlines.

We are looking for someone who can see the bigger picture while paying close attention to the details.

This is a hands-on position. During busy periods, you'll work alongside the team to prepare, pack, and ship orders.

We are open to full-time, temporary, and seasonal arrangements for the right candidate.

Key ResponsibilitiesInventory Management

• Maintain accurate inventory records for finished products, packaging materials, and supplies.
• Monitor stock levels and proactively identify replenishment needs.
• Coordinate inventory allocation between production, retail, and order fulfillment.
• Conduct regular inventory counts and investigate discrepancies.
• Help develop and improve inventory management processes and systems.

Order Management & Corporate Gifting

• Coordinate ecommerce, wholesale, and corporate gifting orders from confirmation through fulfillment.
• Track order requirements, customer approvals, customization, payments, shipping details, and deadlines.
• Communicate professionally with corporate customers regarding order details and updates.
• Coordinate with production and fulfillment teams to ensure orders are completed accurately and on schedule.
• Identify potential issues early and follow through on solutions.
• Maintain organized records and clear order statuses.

Shipping & Fulfillment

• Manage daily order fulfillment priorities.
• Process orders and prepare shipments using Shopify, ShipStation, and related systems.
• Ensure accuracy in product selection, packaging, gift messages, and shipping information.
• Coordinate shipments, local deliveries, and customer pickups.
• Troubleshoot shipping and fulfillment issues.
• Assist with picking, packing, labeling, and shipping orders during busy periods.

Operations & Team Coordination

• Organize daily tasks and communicate priorities across the team.
• Help maintain an efficient, clean, and organized fulfillment workspace.
• Identify opportunities to improve operational efficiency and reduce errors.
• Help establish clear workflows and standard operating procedures.
• Support and train team members on fulfillment processes when needed.

Qualifications

What We're Looking For

• 3+ years of relevant experience in fulfillment, inventory management, ecommerce operations, logistics, or a related field preferred.
• Excellent organizational skills and exceptional attention to detail.
• Strong problem-solving abilities and the initiative to work independently.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Comfortable using spreadsheets, inventory systems, and order management software.
• Strong written and verbal communication skills, including professional customer correspondence.
• Reliable, adaptable, and comfortable with hands-on work.
• Ability to prioritize effectively and recognize when issues require management attention.
• A positive, collaborative attitude and a strong sense of responsibility.

Experience That Would Be Especially Valuable

• Shopify, ShipStation, Excel, or Google Sheets
• Corporate gifting or wholesale order fulfillment
• Inventory planning and stock allocation
• Premium retail, luxury goods, specialty food, or ecommerce businesses
• Coordinating small teams or improving operational workflows

We value demonstrated ability, initiative, and a strong work ethic. Candidates with transferable experience are encouraged to apply.

Why Join Stick With Me Sweets?

• Work with a creative, quality-focused artisanal chocolate brand.
• Take meaningful ownership of daily operations and projects.
• Work closely with business leadership and a collaborative team.
• Contribute ideas and help improve the way our business operates.
• Gain experience across inventory management, ecommerce, logistics, and corporate gifting.
• Opportunity for increased responsibility as the business grows.

Schedule & Compensation

Pay: $28–$35 per hour, depending on experience and qualifications.

Employment Options

Full-time, temporary, or seasonal.

We are open to both long-term candidates and experienced professionals who are available to support our operations during busy seasons.

Schedule and responsibilities will be discussed based on experience, availability, and business needs.

How to Apply

Please submit your résumé along with a brief introduction describing your relevant experience.

We would also love to know:

• Your experience managing inventory, fulfillment, or ecommerce operations.
• Which systems or software you've worked with.
• Your preferred employment arrangement and availability.
• Your earliest available start date.

We're looking for someone who takes pride in keeping things organized, solving problems, and making sure the details are taken care of. If that sounds like you, we'd love to hear from you.

Pay: $27.00 - $35.00 per hour

Expected hours: 40.0 per week

Experience:

• Inventory management: 2 years (Preferred)
• Order fulfillment: 2 years (Required)
• Operations management: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Ability to Commute:

• Brooklyn, NY 11205 (Required)

Work Location: In person