Hybrid ServiceNow Lead Product Owner in Reston,VA

Job Summary: ServiceNow Lead Product Owner Serve as the lead authority over Product Owners and product teams, ensuring strategic alignment and clear direction. Manage and oversee the development of products to meet internal and external client needs, focusing on business value and beneficial new tools/practices.

Collaborate closely with stakeholders, management, and scrum teams to develop the product portfolio and deliver workable solutions. Lead planning and management of product releases, including continual development and review of milestones. Conduct market research to validate solutions, inform product decisions, and assist with pricing strategies.

Develop, communicate, and maintain comprehensive Product Roadmaps. Manage and prioritize Product Backlogs using appropriate tools; ensure alignment with the product roadmap. Work with testing managers to verify product functionality against business requirements and manage change control processes.

Support the development process by participating in product refinement, sprint planning, and sprint reviews. Organize and lead workshops with users to discover needs, validate hypotheses, and implement best solutions. Contribute to initiatives that enhance customer satisfaction and overall business goals.

Conduct product training sessions for partners and staff; identify and address additional training needs. Leverage expertise in Agile methodologies and the ServiceNow platform, particularly CRM modules (ITSM acceptable). Prefer candidates with healthcare industry experience.

Ensure effective problem solving, prioritization, and organization to meet multiple deadlines and optimize product outcomes.