senior product owner

Senior product owner Location: Shelton, CT Industry: Restuarants Work Setting: Hybrid Are you passionate about leading enterprise application portfolios, driving technology-enabled business transformation, and delivering reliable solutions that support Legal, HR, Finance, Accounting, and other corporate functions?

We are seeking a Senior Product Owner – Enterprise & Corporate Applications to provide functional ownership, technical leadership, and operational oversight for a portfolio of enterprise applications that support key corporate business functions.

This role combines product ownership, application management, IT service management, vendor governance, and business partnership to ensure critical applications deliver measurable business value while maintaining operational excellence.

Product Ownership & Portfolio Management

Own and manage the product backlog for enterprise and corporate applications supporting Legal, Human Resources, Finance, Accounting, Procurement, and related business functions. Define roadmap priorities based on business value, operational needs, security requirements, and organizational objectives. Translate business requirements into user stories, technical specifications, and actionable development plans.

Prioritize enhancements, defects, technical debt, and operational improvements while balancing stakeholder needs. Measure success through KPIs, user adoption metrics, service performance, and business outcomes. Enterprise Application Management Provide end-to-end support, administration, maintenance, and optimization of SaaS, COTS, and custom-built applications.

Oversee application configuration, upgrades, patch management, system enhancements, and production support. Manage business rules, workflows, calculated fields, integrations, and environment controls to support evolving business requirements. Ensure application stability, availability, performance, and scalability across hybrid cloud and on-premises environments.

Support the entire application lifecycle from implementation through retirement.

Legal Technology & Corporate Systems

Serve as a key functional and technical lead for legal technology platforms including Contract Lifecycle Management (CLM), eSignature, document management, data privacy, cookie governance, and matter management solutions. Support technology platforms used by Finance, Accounting, Human Resources, Procurement, and other enterprise functions.

Ensure applications remain compliant with internal policies, regulatory requirements, and audit standards. Identify opportunities to improve business processes through technology enhancements and automation.

Incident, Problem & Change Management

Lead Incident, Request, Problem, and Change Management activities using ServiceNow and ITIL best practices. Coordinate issue prioritization, root cause analysis, troubleshooting, and service restoration activities. Ensure incidents and recurring problems are resolved effectively with long-term corrective action plans.

Maintain knowledge repositories, known-error databases, and operational documentation. Protect production environments through disciplined change management and release governance.

Business Analysis & Stakeholder Partnership

Partner with business stakeholders, subject matter experts, and functional leaders to understand requirements and operational challenges. Facilitate discovery workshops, process reviews, and workflow mapping sessions. Analyze current and future business processes to identify improvement opportunities.

Validate solution recommendations and ensure alignment with business goals. Act as a trusted advisor on application capabilities, process optimization, and technology investments. Vendor & Managed Service Provider Oversight Provide governance and strategic oversight of Managed Service Providers (MSPs), software vendors, and external implementation partners.

Hold service providers accountable to contractual commitments, service levels, and quality expectations. Manage vendor escalations, issue resolution, and performance reviews. Support software licensing, SaaS governance, application rationalization, and renewal planning activities.

Coordinate delivery efforts between internal teams and external partners.

Delivery, Testing & Release Management

Lead application implementations, upgrades, enhancements, and small-to-medium technology initiatives. Coordinate testing activities including unit, integration, system, regression, and user acceptance testing. Validate deployment readiness, rollback strategies, and production support models.

Establish standards for hypercare, operational handoff, and ongoing support procedures. Ensure solutions meet accessibility, security, compliance, and quality standards.

Security, Governance & Compliance

Manage user security roles, permissions, and access controls across supported applications. Conduct audits of roles, configurations, master data, and access logs. Ensure compliance with governance standards, privacy regulations, and internal controls.

Partner with security and compliance teams to mitigate risks and strengthen application controls. Maintain accurate documentation supporting audits and regulatory requirements. Reporting, Analytics & Continuous Improvement Monitor application performance, service metrics, licensing usage, and operational health.

Develop reports and dashboards that provide visibility into portfolio performance and business outcomes. Identify opportunities for automation, process improvements, and operational efficiencies. Evaluate emerging technologies and recommend enhancements that improve user experience and service delivery.

Drive continuous improvement initiatives across applications and business processes.

Documentation & Knowledge Management

Develop and maintain technical documentation, support procedures, playbooks, training materials, and knowledge articles. Provide training, coaching, and adoption support for end users and stakeholders. Maintain current documentation of workflows, configurations, integrations, and business processes.

Serve as the primary subject matter expert across assigned applications and platforms. Promote knowledge sharing and support readiness throughout the organization.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related discipline, or equivalent professional experience. Experience serving as a Product Owner, Business Systems Analyst, Application Manager, or Enterprise Applications Lead. Strong background supporting enterprise SaaS, COTS, and custom applications.

Experience working within Agile, Scrum, Waterfall, or hybrid delivery models. Proven success managing application portfolios and critical business systems. Experience collaborating with business stakeholders, vendors, and cross-functional teams.

Technical Skills Product Backlog Management Agile & Scrum Methodologies ServiceNow Administration & ITSM Incident, Problem & Change Management SaaS Application Management Business Process Analysis

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Support & Troubleshooting Security Administration & Access Controls Vendor & MSP Management Testing & Release Management Workflow Automation & Process Optimization Reporting & Business Analytics Documentation & Knowledge Management Preferred Qualifications Experience supporting Legal Technology platforms, including CLM and eSignature solutions.

Experience with Finance, Accounting, Human Resources, Procurement, or Corporate Systems. Knowledge of ITIL v4 practices and service management frameworks. Experience with ServiceNow, Azure DevOps, Jira, TFS, or similar platforms.

Familiarity with SaaS governance and software asset management practices. Experience in retail, QSR, franchise, hospitality, or consumer products industries. Desired Skills Strong stakeholder management and influencing capabilities.

Excellent analytical and problem-solving skills. Exceptional verbal, written, and presentation communication skills. Ability to prioritize competing demands effectively.

Strong organizational and project coordination abilities. Self-motivated with the ability to work independently. Strategic mindset balanced with hands-on execution.

Passion for improving business processes through technology. Comfortable leveraging AI-powered productivity tools such as Microsoft Copilot, Claude, or Gemini.