IT Manager & Business Systems

Job Description The Manager IT and Business Systems lead enterprise systems architecture and the optimization of software integrations, and strategic use of enterprise systems, including ERP, Commercial and operational management systems (e.g., CRM), and business intelligence tools (Power BI, AI). This role ensures that systems support efficient operations, data-driven decision-making, and organizational scalability.

This role is accountable for designing and sustaining a scalable, integrated systems infrastructure that supports cross-functional operations, enables data-driven decision-making, and allows for continuous development across ERP, CRM, and BI ecosystems. The position ensures alignment of systems, data, and processes to drive operational efficiency, visibility, and long-term organizational scalability.

Key Responsibilities

Own enterprise systems architecture and integration strategy across ERP, CRM, BI, and supporting operational platforms Own and execute ERP optimization in partnership with functional leaders Develop and oversee Power BI dashboards and analytics Support software integrations across ERP, Commercial systems (e.g., CRM), and manufacturing processes to enable end-to-end process visibility and KPI reporting Support user adoption through training, standard work, and continuous improvement Work with Commercial, Customer Service, Manufacturing, and Logistics teams to improve lead to-order and order-to-fulfillment workflows, reducing manual tasks through system-driven processes Support and explore AI- and analytics-enabled capabilities as data and process maturity increase Success Metrics: Increased ERP/HubSpot and other business systems utilization across Operations and Commercial teams Reduction of manual, non–value-added operational and commercial reporting and reconciliations Improved operational and commercial KPI visibility to support business decisions High adoption rates of systems and dashboards Improved data accuracy and process discipline through standardized system workflows Required Skills & Experience Bachelor’s degree in Information Systems, or related field 7+ years of experience in ERP, business systems, or analytics roles ERP systems experience (Acumatica experience a plus) Strong manufacturing and commercial ERP experience required Strong understanding of business processes and KPIs Nice to Have Skills & Experience Strong communication skills; able to influence across teams Hands-on technical skills working in ERP systems, manufacturing/process data, and reporting tools Business acumen with understanding of how system decisions impact cost, service, and scalability Ability to translate operational needs into system solutions Experience in plastics industry highly preferred