Operations Manager

OperationsOpportunity: Operations Manager

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.

We are currently looking for an Operations Manager to join our Operations team located at our office in Nashville, TN. Our ideal candidate for an Operations Manager is someone who can lead and develop assigned project management teams within the National Group, working closely with the Director of National Field Operations and site construction staff.

You will drive safety performance, profitable execution, financial accountability, risk management, consistent project management practices, and operational excellence across an assigned portfolio of mechanical construction projects.

Primary responsibilities for icon’s Operations Manager include

Leadership and Development

• Mentor, audit, and develop assigned Project Directors, Senior Project Managers, Project Managers, Assistant Project Managers, and Project Coordinators in icon's operational processes.
• Develop future leaders through coaching, performance management, training, succession planning, and opportunities for increased responsibility.
• Share procedural changes and enhancements from departmental leadership with field operations teams.
• Act as the communication link between field operations and the Director of National Field Operations.

Financial Performance

• Review project forecasts, cost reports, labor performance, contingency, change orders, and projected profitability for the assigned portfolio.
• Hold project teams accountable for accurate forecasting, cost control, margin performance, cash flow, billing, change management, and timely financial reporting.
• Partner with project leadership to develop and follow through on corrective action plans when performance falls short.

Project Execution

• Champion a strong safety culture and hold project teams accountable for safety performance and compliance.
• Ensure project teams build and maintain execution plans covering schedule, procurement, engineering, VDC, fabrication, subcontractors, commissioning, turnover, and closeout.
• Partner with the Director of National Field Operations to align project schedules and management plans with manpower, productivity, fabrication, and field execution needs.
• Help teams anticipate and prepare for each project phase (design, fabrication, construction, testing, commissioning, and closeout).
• Maintain visibility into project schedules, staffing, risks, and key operational priorities across the portfolio.

Customer and Escalation Management

• Serve as the escalation point for significant commercial, contractual, customer, and project management issues, including major change orders, claims, and project recovery efforts.
• Build and maintain relationships with key customers and business partners in the assigned portfolio.
• Support project teams in department-level meetings, difficult conversations, and major project decisions.

Standards and Continuous Improvement

• Help establish and reinforce consistent project management standards, processes, reporting expectations, and accountability across the National Group.
• Support project teams in prioritizing IMI and departmental initiatives while upholding company Core Values.
• Drive continuous improvement through lessons learned, standardization, technology adoption, prefabrication, modularization, and other practices that improve project performance.

Primary qualifications for icon’s Operations Manager include

Required Qualifications

• 10+ years of progressive experience in mechanical construction project management and operations, including leadership responsibility.
• Experience leading complex construction projects and overseeing multiple project teams or a portfolio of work.
• Working knowledge of project financial management, including forecasting, cost control, change management, contracts, cash flow, and risk management.
• Solid understanding of construction scheduling, procurement, engineering, VDC, fabrication, field operations, subcontractor management, commissioning, and closeout.
• Demonstrated experience coaching and developing project management professionals, including Project Managers and Project Directors.
• Track record of communicating clearly with executives, customers, project teams, and field leadership, including in difficult or adverse situations.
• Experience resolving conflicts among project teams, customers, and trade partners.
• Willingness and ability to travel to project sites and engage directly with teams and customers.

Preferred Qualifications

• Experience in industrial, mission critical, advanced manufacturing, healthcare, or similarly complex mechanical construction environments.
• Experience in a union construction environment, including familiarity with labor agreements and working with union leadership.
• Bachelor's degree in construction management, engineering, or a related field, or equivalent experience
• Relevant certifications such as PMP, OSHA 30, or similar.
• Experience with project management, scheduling, and cost-control software’s.
• Experience with prefabrication and modularization.

Work Environment and Travel

• Extended periods of travel are expected, averaging 60-70%
• Time split between project sites, offices, and customer locations
• Ability to work at active construction sites, including indoor and outdoor environments, in hot and cold temperatures, changing weather, noise, dust, and uneven terrain, with or without reasonable accommodation.
• Ability to walk the jobsite regularly, including navigating stairs, ladders, scaffolding, and elevated work areas, with or without reasonable accommodation

COMPENSATION AND BENEFITS:

• Employee Stock Ownership Program
• Experience based salary
• Discretionary Annual Bonus'
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Paid Parental Leave
• Tuition Reimbursement Program
• Employee Assistance Program
• Gym Reimbursements

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY ICON MECHANICAL?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees.

Our family-first approach and commitment to work-life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution,APPLY TODAY!

EOE/M/F/V/D