Membership & Sales Manager

Membership & Sales Manager

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Anytime Fitness is known as a premier place to work in the fitness industry. Our mission is to help people Get to a Healthier Place®. We're looking for a driven leader who loves helping others improve their lives through health and fitness.

You'll help grow our club in a creative, fun and upbeat place where every day is different.

About the role

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The Membership & Sales Manager leads both the growth of our club and its daily operations. About half your time goes to sales: you'll find and meet new prospects, build relationships with members and sell memberships and personal training. The other half goes to running the gym: you'll look after our members and keep the club running smoothly.

You'll report directly to the owner.

What we offer

• Competitive salary plus commission on memberships and training sold (large training packages are common)
• Monthly or quarterly bonuses for hitting club goals
• Full-time benefits, including medical, dental and vision
• Paid time off and holidays
• Free membership for you and your immediate family
• Free personal training sessions for yourself
• Paid continuing education and certifications, like NASM, ACE or sales training
• Access to Anytime Fitness corporate training and leadership programs
• A coaching team to deliver the training you sell, so you can focus on sales and leadership
• Room to grow, with future career paths across multiple Anytime Fitness locations

Responsibilities

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Sales and growth

• Bring in new members through prospecting, grassroots, community outreach and one-on-one sales
• Sell personal training packages and hand new clients off to our coaches
• Follow up on leads, book appointments and give club tours
• Track your sales activity and hit monthly membership and training goals

Club management

• Oversee the full membership base, including member needs, billing questions, cancellations and retention
• Lead member retention through check-ins, events and win-back calls
• Handle member complaints and billing issues quickly and professionally
• Keep the club clean, safe and well kept, and coordinate equipment repairs with vendors
• Plan member events, challenges and community partnerships
• Other duties as assigned

Qualifications

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• Several years of experience in service, retail or fitness, with a proven track record in sales and leadership
• Experience with club management software (ClubOS, Club Ready or GoHighLevel is a plus)
• Excellent verbal and written communication, with a top-tier approach to customer service
• A drive to build a business in a fast-paced, entrepreneurial setting
• Current CPR and AED certifications preferred (or able to get them within 30 days)
• No personal training certification required