Senior Manager, Digital Product Management – Digital Wallets, Product Enablement

The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of digital payments at American Express.

Within GMNS Product, the Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers and merchants. Our remit spans existing Network capabilities, development of new products and services, and the end-to-end partner lifecycle.

Our solutions support both proprietary and third-party partners globally, enabling secure and seamless transactions across the American Express Network.

This Senior Manager will lead cross wallet product strategy and operational scalability across the Digital Wallets portfolio. The role will work horizontally across wallet products to drive product readiness for platform changes and migrations, support partner and market enablement, drive adoption of new features, and translate partner requirements and production learnings into product enhancements and reusable capabilities.

They will partner closely with Technology, Digital Labs, Partner Enablement, and external strategic partners to continuously simplify and scale how Digital Wallet capabilities are delivered globally.

What We're Looking For

We’re looking for a product leader who is equally comfortable thinking strategically and getting into the details required to deliver. You bring strong product judgment, curiosity, and customer empathy, and you thrive in environments where success depends on collaboration, influence, and navigating complexity.

Minimum Qualifications:

• 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
• Demonstrated end-to-end product ownership and judgment, with the ability to independently structure ambiguous problems, develop a point of view, prioritize competing needs, and drive work through resolution
• Strong technical aptitude with the ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions
• Intellectually curious and systems thinking mindset, with the ability to connect dots across partners, markets, products, and platforms and identify opportunities to simplify and scale
• Detail-oriented and analytical; adept at framing key questions, interpreting data and qualitative inputs, assessing impacts, and making informed product decisions
• Exceptional communication and relationship-building skills with the ability to simplify complex topics, develop clear recommendations, influence and align stakeholders to drive execution
• Customer and partner centric mindset with a passion for building exceptional products and services and ability to understand diverse user needs and translating them into product requirements and solutions
• Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team inputs
• Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred

Bachelor’s degree required

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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