Campus Graduate Masters Summer Internship Program - 2027 Product Management, Global Merchant & Network Services - Phoenix, AZ

Public source summary from intern-list.com / Jobright.

American Express is a global payments company focused in this role on merchant and network-related products and capabilities. The Product Management summer intern will help drive product strategy, development, roadmaps, analytics, and lifecycle management for digital payment products and applications while collaborating with cross-functional teams.

Responsibilities

Drive the vision, strategy, and development for our cutting-edge digital products and applications Balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers Collaborate with multiple stakeholders across the organization to manage the end-to-end lifecycle of a product or application Define the product vision and strategy, go to market and distribution plans, and product value proposition Conduct market research, monitor industry trends, and evaluate the competitive landscape to develop insights and identify opportunities to enhance product strategies and roadmaps Define capabilities for new payment products, capabilities, and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value Collect and synthesize product KPIs, conduct data analytics, and develop robust business cases to drive actionable insights and steer the product strategy.

Design and lead test & learn pilots, and leverage learnings to refine the product roadmap Own, maintain, and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets, product integrations, updates to specifications, decommission of products, etc Partner with Delivery and Technology teams to refine, prioritize, and execute product backlog in an agile environment Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc Drive product and/or feature adoption and engagement in partnership with cross-functional stakeholders, including development of marketing & servicing materials, and measuring impact post launch Engage with internal business partners (e.g., Technology, Data Analytics, other Product groups, etc.) to understand customer needs and pain points, flesh out use case details, collaborate on new product concepts, and co-develop solutions Manage projects from concept through execution by partnering with the necessary teams to shape a rich and engaging customer experience

Qualifications: Currently enrolled in a full-time Master's degree program Interest in payments and innovation, emerging payments, FinTech and the evolving payments landscape Critical thinking: Ability to synthesize and translate market and industry trends into opportunities for AXP to drive digital spending and further enhance our customer offering Problem solving: Strong analytical and problem-solving skills with the ability to distill down complex concepts or problems Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership Collaborative team player: Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly evolving priorities Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions Master's degree candidates with an expected graduation date between December 2027 and June 2028 3 years' minimum experience in Product Management, Product Development, Strategy, and/or Management Consulting Knowledge of the payments industry and disruptive technologies a plus Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor

Benefits: Sign-on bonus Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities