Senior Associate-Digital Product Management

Credit and Fraud Risk (CFR) helps drive profitable business growth by reducing credit and fraud risk while maintaining customers' confidence in the security of American Express products. The Digital Risk Products & Data Strategy organization builds digital software products that support risk decisions across the customer lifecycle, including onboarding, authorizations and servicing.

The Senior Associate, Digital Product Management will serve as a Product Analyst supporting the Product Owner in the execution of fraud risk assessment and authentication capabilities.

The role will work day-to-day with Engineering, Fraud Risk, Product, Data/Analytics and other partners to convert business and risk needs into well-defined, testable software requirements and to help move work from discovery through development, testing, launch and post-production monitoring.

This role is execution-oriented. It requires strong product analysis, requirements management, Agile delivery and technical collaboration skills, with enough understanding of authentication and fraud-risk concepts to connect business intent to engineering implementation. Exposure to emerging AI- or agent-enabled commerce is helpful but is not the primary focus of the role.

Minimum Qualifications

• 2+ years of experience in digital product development, product analysis, business analysis, risk technology, payments, authentication, fraud technology or a related field.
• Experience gathering/documenting requirements and supporting software delivery through development, testing and launch.
• Ability to drive project deliverables, work effectively in cross-functional teams and operate independently on sophisticated or unstructured initiatives.
• Strong analytical, structured problem-solving, communication and interpersonal skills.
• Customer-centered mindset and ability to partner with business and technology teams.
• Working knowledge of Agile/Scrum practices and iterative product development.
• Working knowledge of SQL and Microsoft Excel/PowerPoint; exposure to Java, Python, SAS, Hive, low-code/rule-authoring tools or similar technologies is a plus.
• Bachelor's degree in a relevant field or equivalent professional experience.

Preferred Qualifications

• Experience supporting a Product Owner or Product Manager and working directly with software engineering and QA teams.
• Exposure to card payments, authorizations, e-commerce, digital identity, payment authentication, fraud prevention, account security or real-time risk decisioning.
• Experience with APIs, data mapping, process modeling, rule-authoring platforms, prototyping, testing or production monitoring.
• Familiarity with risk-based authentication, device or behavioral signals, identity federation, credentials/tokens or related authentication concepts.
• Exposure to AI-enabled commerce or machine-to-machine interactions is helpful but not required.
• Master's degree in a technical, quantitative, business or related field is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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