CAD Management_Creo Admin

**Key Responsibilities**

**Application Ownership & Governance**

• Own the Autodesk application portfolio, including AutoCAD, Revit, Fusion 360, Navisworks, Inventor, and Civil 3D
• Define and maintain application roadmaps, upgrade strategies, and lifecycle plans
• Act as the Single Point of Accountability (SPA) for all Autodesk-related decisions

**Operations Support**

• Ensure high availability, stability, and performance of Autodesk applications
• Oversee L2/L3 support, incident management, and root cause analysis
• Work with infrastructure, VDI, and EUC teams to resolve performance and compatibility issues
• Monitor SLAs, KPIs, and service health metrics

**Vendor & License Management**

• Manage Autodesk licensing models, including Named User, Network, and Cloud-based licenses
• Ensure license compliance, optimization, and cost control
• Coordinate with Autodesk vendors and partners for renewals, audits, and escalations

**Change, Release & Upgrade Management**

• Plan and execute version upgrades, patches, and hotfixes
• Assess business impact and risks associated with upgrades
• Coordinate UAT and rollout across user groups
• Ensure minimal business disruption during releases

**Security & Compliance**

• Ensure applications comply with IT security, data protection, and audit standards
• Manage application access, authentication, and role-based permissions
• Support internal and external audits related to software usage and compliance

**Stakeholder Management**

• Partner with Engineering, Design, IT Infrastructure, Security, Procurement, and Finance teams
• Translate business requirements into application solutions
• Provide regular reporting on application health, risks, and improvement plans

**Documentation & Knowledge Management**

• Maintain application documentation, SOPs, architecture diagrams, and runbooks
• Contribute to knowledge base and training material creation

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