LandOffer
Customer Success Manager, Enterprise
Job details
- Pay
- $113,672 – $144,750 a year
- Education
- Bachelor's degree
- Posted
- Sep 18, 2026
- Last confirmed open
- Oct 23, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Who is your current or previous employer?
- What is your current or previous job title?
- Please select the country where you currently reside.
- If this role offers the option to work from a remote location, do you plan to work remotely?
- Have you ever been employed by Stripe or a Stripe affiliate?
- Do you opt-in to receive WhatsApp messages from Stripe Recruiting?
- If located in the US, in what city and state do you reside?
- Do you possess 4 years experience with supporting expansion of complex accounts, including identifying opportunities, driving business outcomes?
- Do you possess 4 years experience with Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team?
- Do you possess 4 years experience with Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities?
- Do you possess 4 years experience with Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction?
- Do you possess 4 years experience with SaaS?
- Do you possess 4 years experience with Finance, consulting, and account management?
About this role
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Responsibilities
- Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
- Advocate for the customer to internal stakeholders.
- Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
- In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.
Must also have four (4) years of experience in each of the following:
- Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
- Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
- Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
- Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
- SaaS; and
- Finance, consulting, and account management.
Salary: $113,672 - $144,750/yr
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting permitted
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60
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