LandOffer
Forward Deployed Engineer, Operations & Sustainment - open level (R5497)
Job details
- Work mode
- Hybrid
- Employment
- Full-time
- Posted
- Aug 4, 2026
- Last confirmed open
- Oct 24, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- This position may require access to information and technology that is subject to export controls, such as EAR. Are you any of the following?
- Shield AI provides technology, services, and support to the United States military and allied forces with their various missions. If selected for employment with Shield AI, your contributions will directly relate to and/or support these missions. Are there any reasons why you would not be able to fully contribute in support of the U.S. military and allied forces?
- Please state your full legal name:
- Are you a transitioning service member?
- What full time job(s) are you applying for?essay
About this role
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description
Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific.
The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role.
Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products.
The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback.