Remediation POD - Project Manager

The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements.

Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live, while contributing to playbook development, product accelerators, and portfolio health assessments when not actively staffed on an engagement.

Key Responsibilities

Scope & Planning

• Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
• Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines

Delivery Oversight & Governance

• Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
• Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
• Make escalation decisions within the engagement; surface risks before they become critical

Go-Live & Handoff

• Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
• Ensure exit criteria are met before disengaging the POD

Bench Activities

• Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
• Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
• Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric

Qualifications:

Required

• 8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
• Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives

Preferred

• PM/Agile certification (PMP, CSM, SAFe)
• Prior Salesforce or Life Sciences delivery experience