Global Account Manager - Tier1 Pharma

Client Director – Tier 1 Pharma

Our team sells the full Salesforce product portfolio to Tier 1 pharmaceutical customers, partnering with some of the world's largest, most innovative and highly regulated pharmaceutical organisations.

As a Client Director at Salesforce, you will own the end-to-end strategic relationship with your assigned account. You will sell the entire Salesforce Customer 360 platform, including Agentforce, Data Cloud and Life Sciences Cloud, helping customers accelerate digital transformation, improve operational efficiency and deliver better outcomes for healthcare professionals and patients.

You will build trusted relationships with C-suite and senior business and technology leaders across the organisation, spanning commercial, medical affairs, R&D, clinical operations, manufacturing, supply chain and IT. You will connect Salesforce's capabilities to the customer's strategic priorities, positioning Salesforce as a long-term transformation partner.

What You'll Actually Be Doing

• Act as the executive owner of the Salesforce relationship, building and maintaining senior relationships across commercial, medical, R&D, clinical operations, manufacturing, technology, data, compliance and procurement functions.
• Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell and new business within the account.
• Map the organisation in depth, including key stakeholders, budgets, buying centres, strategic initiatives and whitespace across global business units and divisions.
• Lead complex, multi-threaded sales cycles in parallel. Orchestrate Sales Engineers, Industry Advisors, Professional Services, Customer Success, Executives and Partners as one account team.
• Position Salesforce as a strategic partner in the pharmaceutical company's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes across customer engagement, commercial effectiveness, medical affairs, operational efficiency and patient experience.
• Understand the pharmaceutical value chain and identify opportunities to support the organisation across the drug development lifecycle, from clinical development and regulatory processes through to commercialisation and ongoing patient engagement.
• Navigate complex regulatory, security, data privacy, governance and procurement environments, building compelling business cases for large, multi-year strategic investments.
• Work with global System Integrators and strategic partners to extend our reach, accelerate transformation and ensure customer success.
• Partner with Customer Success to drive adoption, renewals, expansion and long-term customer advocacy.

You're Our Person If You Have...

• A proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE or equivalent, with experience of single-account or named-account ownership.
• Experience managing long, complex sales cycles with large deal values and multiple senior stakeholders.
• Success developing and executing strategic account plans that retain and grow ACV.
• The ability to navigate large, matrixed global organisations and build influence across multiple business units and geographies.
• The ability to run discovery with senior leaders and translate business challenges into compelling use cases, value hypotheses and transformation opportunities.
• Excellent written, verbal and presentation skills, with the credibility to engage at C-suite level.
• Experience leading large virtual account teams across internal and external stakeholders.

Even Better If You Have...

• Experience selling into Tier 1 pharmaceutical companies or global life sciences organisations .
• A strong understanding of the pharmaceutical and life sciences landscape, including drug development, clinical trials, commercial operations, medical affairs, patient engagement and the evolving regulatory environment.
• Familiarity with digital transformation within pharma, particularly around data strategy, AI adoption, customer engagement and operational modernisation.
• Experience navigating complex pharmaceutical regulatory and compliance environments, including GxP, GDPR and patient data privacy considerations.
• Familiarity with enterprise sales methodologies, such as MEDDICC, and experience building strategic alliances.
• A history of consistently achieving or exceeding quota on large, strategic enterprise accounts.
• An existing network of senior relationships within global pharmaceutical companies or across the UK/EMEA life sciences ecosystem.

Your experience will be evaluated based on alignment with core competencies for the role, including extracurricular leadership, military experience, and volunteer work.