Director, Technical Consulting

The Experience

Salesforce is currently seeking a Services Practices Director to join our Professional Services team within the Customer Success Group (CSG). This role is a billable role and will also have team management and booking support responsibilities.

Services Practices Director collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions.

They paint a solution vision, architect the system and provide guidance during the implementation.

What You'll Actually Be Doing

• Lead a team of high performing architects in ASEAN
• Support account partners with services pre-sales by performing scoping, estimations, proposals , demo's etc
• Manage red customers for accounts in emerging cloud space.
• Manage the booking support number for emerging clouds in ASEAN.
• Experience on Salesforce Platform and any of following clouds D360, Tableau , Consumer Goods CLoud, B2B or B2c Commerce Cloud, Loyalty Cloud or Revenue Cloud
• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

You're Our Person If...

• Experience with number of salesforce clouds and through understanding of salesforce platform.
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team and a willingness to take ownership of problems.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Available to travel regionally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Even Better If...

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
• Ability to build and maintain key relationships with C-level / mid level and key decision makers.
• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

*LI-Y