Senior Lead Business Integration Analyst- SAP Job (Batch) Monitoring/Management Consultant

Date Posted:

2026-11-09

 Country:

India

 Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

 Position Role Type:

Hybrid

About RTX

At RTX , 185,000 people come together with a shared purpose—to solve the world's most complex challenges and make a meaningful difference.

With three industry-leading businesses, world-class operations, and significant investments in research and development, RTX brings together technology, innovation, and expertise to push the boundaries of what is possible.

Together, we develop technologies that help connect and protect our world and shape the future of aerospace and defense.

About Collins Aerospace

Collins Aerospace , an RTX company, is a global leader in technologically advanced and intelligent aerospace and defense solutions.

With deep technical expertise and a comprehensive portfolio of products and services, Collins Aerospace helps customers address some of the most demanding challenges in the global aerospace industry.

Join us and be part of a team that is redefining aerospace through technology, innovation, and engineering excellence.

Job Overview

Collins Aerospace is seeking an experienced SAP Batch Administration Specialist to support and optimize enterprise batch processing environments across SAP and non-SAP platforms.

In this role, you will be responsible for monitoring, scheduling, administering, and troubleshooting business-critical batch jobs to ensure operational stability, seamless business processing, and reliable system performance.

You will work closely with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional Application teams to manage batch processing operations, resolve incidents, and drive continuous improvement initiatives.

The ideal candidate will have strong expertise in SAP batch administration, enterprise workload scheduling, and Redwood RunMyJobs (RMJ), along with experience supporting global 24x7 enterprise environments.

What You Will Do

• Administer, monitor, and optimize enterprise SAP and non-SAP batch processing environments.
• Manage enterprise scheduling solutions, including Redwood RunMyJobs (RMJ), to ensure reliable execution of business-critical jobs.
• Monitor SAP background jobs and RMJ workflows, identify failures, and initiate recovery activities based on business impact and severity.
• Schedule, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles.
• Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional Application teams to resolve operational issues.
• Support critical business processing activities, including MRP cycles, IDocs, interfaces, month-end close, file transfers, and integration workflows.
• Ensure compliance with audit, cybersecurity, regulatory, and operational standards.
• Follow ITIL processes for incident, problem, change, and service management.
• Maintain operational documentation, runbooks, process standards, and knowledge articles.
• Participate in global 24x7 on-call support rotations, including weekends and holidays.
• Identify opportunities for automation, operational efficiency, and continuous improvement.
• Leverage enterprise partnerships with SAP, Redwood Software, and other technology providers to improve batch processing operations.

SAP Batch Administration

• Administer SAP background processing using SAP transaction codes:
• SM36 – Job Definition and Scheduling
• SM37 – Job Monitoring and Management
• SM61 – Operation Modes
• SM66 – Global Work Process Monitoring
• Monitor scheduled batch jobs and ensure successful execution.
• Analyze job performance, runtime statistics, spool outputs, and job logs.
• Troubleshoot job failures and coordinate resolution across application, infrastructure, and network teams.
• Perform job restarts, resubmissions, and recovery procedures in accordance with operational guidelines.
• Identify recurring job failures and recommend process optimization strategies.

Redwood RunMyJobs (RMJ) Operations

• Monitor enterprise job execution across SAP and non-SAP environments using RMJ dashboards.
• Review queue health, process server availability, workload distribution, and job dependencies.
• Analyze and resolve RMJ alerts related to job failures, long-running jobs, event-waiting conditions, assigned jobs, dispatched jobs, and process server shutdowns.
• Investigate long-running jobs and determine appropriate corrective actions.
• Validate runtime dependencies and event-waiting conditions.
• Perform job recovery activities, including restarting failed jobs, resubmitting jobs, marking jobs complete when appropriate, and holding or releasing jobs from ICE status.
• Monitor and support MRP processing, IDoc processing, month-end activities, File Watcher jobs, and event-triggered workflows.
• Review and download spool logs for troubleshooting and validation.
• Configure and maintain alerting thresholds and monitoring capabilities.
• Support secure RMJ connectivity across hybrid and cloud-hosted SAP environments.

Incident & Service Management

• Create, manage, and track ServiceNow incidents for batch failures and operational issues.
• Analyze and disposition RMJ operator messages and system alerts.
• Perform root cause analysis of recurring job failures and production issues.
• Escalate critical production incidents according to established support procedures.
• Coordinate with job owners and stakeholders for priority and month-end processing failures.
• Maintain accurate operational records, incident documentation, and audit trails.
• Participate in post-incident reviews and corrective action planning.
• Ensure adherence to ITIL-based incident, problem, change, and service management practices.

Operational Excellence

• Monitor enterprise system performance and identify trends affecting batch processing.
• Implement automation and monitoring enhancements to reduce manual effort and improve reliability.
• Maintain documentation covering operational processes, recovery procedures, and best practices.
• Support enterprise audit activities and regulatory compliance requirements.
• Contribute to continuous service improvement initiatives and operational excellence programs.

Qualifications

You Must Have

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Typically 6+ years of experience in SAP technical operations, with a strong focus on batch scheduling and job monitoring.
• Hands-on experience administering SAP batch processes using SM36, SM37, SM61, and SM66.
• Strong understanding of SAP background job scheduling, workload management, and job dependencies.
• Experience troubleshooting technical issues across SAP, operating systems, network, and infrastructure layers.
• Experience using ServiceNow or similar IT Service Management platforms.
• Knowledge of ITIL processes and service management practices.
• Understanding of network connectivity, firewall concepts, and enterprise infrastructure.
• Experience supporting compliance audits and regulatory requirements.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Excellent communication skills with technical teams and business stakeholders.

Senior-Level Responsibilities

• Own batch scheduling, monitoring, recovery, and operational support across multiple enterprise platforms.
• Lead troubleshooting efforts for complex cross-system batch failures and performance issues.
• Perform advanced analysis of job dependencies, event triggers, and workflow orchestration.
• Implement automation and monitoring enhancements to improve operational efficiency.
• Lead operational readiness activities for new applications and integrations.
• Mentor junior team members and provide technical guidance.
• Support mission-critical production systems in a global