Lead Business Integration Analyst -SAP Job(Batch) Management/Monitoring/Administration

Date Posted:

2026-11-09

 Country:

India

 Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

 Position Role Type:

Hybrid

About RTX

At RTX , 185,000 people come together with a shared purpose—to solve the world's most complex challenges and make a meaningful difference.

With three industry-leading businesses, world-class operations, and significant investments in research and development, RTX brings together technology, innovation, and expertise to push the boundaries of what is possible.

Together, we develop technologies that help connect and protect our world and shape the future of aerospace and defense.

About Collins Aerospace

Collins Aerospace , an RTX company, is a global leader in technologically advanced and intelligent aerospace and defense solutions.

With deep technical expertise and a comprehensive portfolio of products and services, Collins Aerospace helps customers address some of the most demanding challenges in the global aerospace industry.

Join us and be part of a team that is redefining aerospace through technology, innovation, and engineering excellence.

Job Overview

Collins Aerospace is looking for an experienced SAP Batch Administrator to support and maintain enterprise SAP and batch processing environments.

In this role, you will be responsible for monitoring, scheduling, troubleshooting, and supporting business-critical SAP batch jobs to ensure smooth and reliable system operations. You will work closely with SAP Basis, Infrastructure, Cybersecurity, SAP Security, Network, and Functional Application teams to resolve operational issues and maintain business continuity.

The role offers an opportunity to work with enterprise scheduling platforms such as Redwood RunMyJobs (RMJ), supporting global SAP environments, month-end processing, and critical business operations.

The ideal candidate will have hands-on experience in SAP batch monitoring, job scheduling, incident management, and production support, along with a good understanding of ITIL processes and enterprise application environments.

What You Will Do

• Monitor, schedule, and support SAP and non-SAP batch processing activities using enterprise scheduling platforms such as Redwood RunMyJobs (RMJ).
• Ensure timely and successful execution of business-critical batch jobs through proactive monitoring and issue resolution.
• Schedule and modify recurring jobs across daily, weekly, monthly, and event-driven processing cycles.
• Monitor SAP background jobs using transaction codes SM36, SM37, SM61, and SM66.
• Review job logs, spool outputs, runtime statistics, job dependencies, and execution history.
• Troubleshoot failed and long-running jobs and coordinate recovery activities with relevant support teams.
• Support critical business workloads, including MRP processing, IDocs, file transfers, interfaces, and month-end activities.
• Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional teams to resolve production issues.
• Monitor RMJ dashboards, process server availability, job execution status, and operational alerts.
• Perform approved job restarts, reruns, resubmissions, and recovery procedures based on documented guidelines.
• Create, update, and manage ServiceNow incidents related to batch processing failures.
• Follow ITIL-based incident, problem, and change management processes.
• Maintain operational documentation, support procedures, and accurate incident records.
• Support audit activities and ensure compliance with security and regulatory requirements.
• Participate in on-call rotations and provide operational support in a global 24x7 environment.
• Identify opportunities for automation, process optimization, and improved operational reliability.

SAP Batch Administration

• Monitor SAP background processing using:
• SM36 – Job Scheduling
• SM37 – Job Monitoring
• SM61 – Operation Modes
• SM66 – Global Work Process Monitoring
• Manage scheduled batch jobs and ensure timely completion.
• Analyze job logs, spool outputs, runtime statistics, and execution history.
• Troubleshoot batch job failures and coordinate resolution with application and infrastructure teams.
• Execute approved job restarts, reruns, and recovery procedures.
• Escalate unresolved issues in accordance with support procedures and service-level agreements.

Redwood RunMyJobs (RMJ) Operations

• Monitor SAP and non-SAP job execution through Redwood RunMyJobs dashboards.
• Review process server status, workload distribution, and job execution dependencies.
• Monitor and investigate RMJ alerts related to job failures, long-running jobs, event-waiting jobs, assigned and dispatched jobs, and process server availability.
• Review job details, dependencies, chain execution status, and spool outputs.
• Support MRP processing cycles, IDoc processing, month-end jobs, File Watcher jobs, and event-based workflows.
• Place jobs on hold or release them based on approved procedures.
• Restart or resubmit jobs according to documented recovery instructions and business owner requests.
• Review and disposition RMJ operator messages.
• Coordinate with job owners and support teams to resolve batch processing issues.

Incident Management & Operational

Support

• Investigate and resolve SAP batch processing failures and operational issues.
• Coordinate with application, SAP Basis, and infrastructure teams during production incidents.
• Contact job owners and stakeholders for priority and month-end processing failures.
• Create and maintain ServiceNow incidents and provide timely ticket updates.
• Document troubleshooting activities, recovery actions, and resolution details.
• Support root cause investigations for recurring batch failures.
• Monitor system health and batch processing performance.
• Assist with audit requests, compliance reviews, and operational readiness testing for new batch jobs and integrations.
• Follow security protocols and ensure the protection of sensitive business information.

Qualifications

You Must Have

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent experience.
• 3+ years of experience in SAP Technical Support, SAP Basis Support, batch operations, or enterprise job scheduling.
• Hands-on experience supporting SAP batch processing and job scheduling environments.
• Working knowledge of SAP transaction codes SM36, SM37, SM61, and SM66.
• Experience troubleshooting SAP background job failures and batch processing issues.
• Experience using ServiceNow or similar IT Service Management tools.
• Familiarity with ITIL processes, incident management, and operational support models.
• Basic understanding of network connectivity, firewall concepts, and infrastructure dependencies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a 24x7 support environment and participate in on-call rotations.

Qualifications

We Prefer

• Hands-on experience with Redwood RunMyJobs (RMJ) or other enterprise workload automation platforms.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Experience supporting MRP processing, IDocs, SAP interfaces, and batch integrations.
• Knowledge of SAP job dependencies, events, job chains, and workload automation concepts.
• Experience supporting global production environments.
• Familiarity with Linux, Windows, and cloud-hosted SAP environments.
• Understanding of TCP/IP networking concepts and enterprise infrastructure.
• Experience supporting audit and compliance activities.
• Exposure to scripting, process automation, and operational improvement initiatives.
• Experience working with cross-functional SAP and Infrastructure support teams.

What Success Looks Like

• Reliable monitoring and execution of business-critical batch jobs with minimal busin