Customer Experience Associate

Company-specific questions

• What is your preferred start date?
• Your first six weeks at Ramp will include a paid, full-time training program (M–F, 10am–6:30pm EST). Attendance is required so you can build the foundation for success. Are you able to commit to the full program?
• CX Associates work 40 hours/week on a set schedule between 7:00 AM–11:00 PM local time (EST/ CST/ PST), including a weekend day and 2–3 holidays per year. Which timeslot do you prefer: (Select all that apply)
• This role is primarily phone-based. Most of your day will be spent helping customers live over the phone. Are you comfortable with that?
• Tell us about a time you made a meaningful impact for a customer or client. What was the situation, and how did you approach it?
• This role is part of a high-performing team that works in a fast-paced environment, balancing speed, accuracy, and empathy on every customer interaction. Share an example of how you’ve demonstrated these qualities in the past, or tell us what makes you confident you would thrive in this type of culture.
• Share the AI tools you have used and how you have used them to solve a problem or improve a workflow.essay