Strategy & Operations, Program Manager

Strategy & Operations - San Francisco

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs.

Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations.

About the Role

We are seeking a strong candidate with a proven ability to work with xfn teams and to manage internal alignment for critical priorities, including major product launches, external events that could impact our users and products and cross-cutting initiatives that require strategic support. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues.

You will:

• Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with xfn teams — with a focus on safety.
• Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience.
• Drive processes across various teams to ensure a unified, efficient response during critical periods.
• Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues
• Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming.

We're looking for a blend of:

• 5–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role
• Demonstrated ability to work on and understand technically complex projects and program manage workflows.
• Experience working on projects and initiatives with a focus on integrity, operations and trust & safety.
• Demonstrated ability to clearly communicate challenges, recommendations and trade-offs under pressure.
• Outstanding organizational and written communication skills, including drafting executive level briefs or reports.
• A proven track record of effectively prioritizing and managing workloads, demonstrating a strong commitment to delivering high-quality results.
• Can collaborate with teams to create systems/tools to facilitate internal processes and rapid response to critical events.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.

We are an equal opportunity employeration, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation

$200K – $210K + Offers Equity

The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.