The Account Team Unit Sales Manager

Overview Job Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.

Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The Account Team Unit Sales Manager is accountable to build, motivate, and mentor a high functioning Account Executive sales team with different disciplines to lead and drive digital transformations to Corporate accounts. Engages in talent acquisition, recruiting, succession planning, and change management.

Guides teams to leverage storytelling strategies and create and/or identify opportunities to drive sales. This leader will lead a team that engages Corporate customers to address their key business priorities, help customers develop a roadmap to drive adoption and usage.

The leader leverages a strong understanding of customers' industries and business priorities to coach their managers and teams to engage through value-added conversations.

Understands key drivers of digital transformation throughout the different Microsoft Solution Areas such as cloud and data infrastructure, modern work, business apps and coaches/empowers their specialists to have meaningful conversations, leverage existing programs to accelerate their digital transformation into Microsoft cloud.

Manages the development and the delivery of value-proposition presentations and specialized business plans.

Manages and provides direction to their team on how to efficiently orchestrate resources between different sales and specialized roles. Ensures teams excel in key business processes such as territory management, pipeline management and overall business disciplines. Holds teams accountable for forecasting expected sales revenue.

Experience with Cloud Solution Provider (CSP) is highly valued.

Proactively cultivates trusting and influential relationships with customers especially at the CXO level. Also the voice of the customer for Microsoft and share industry and competitive knowledge. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Job Responsibilities

• People Management
• • Respected leader with the ability to attract, retain, and develop resources in the field. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.
• • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and build vibrant culture. Know each individual’s capabilities and aspirations; Invest in the growth of others.
• Driving Business Growth by Customer and Partner Obsession
• • Actively maintains and leverages a comprehensive understanding of their customers' business needs, strategies, and priorities within the portfolio and coach teams to anticipate their customers' needs and to educate customers on positioning Microsoft products and services to increase customer budget
• • Ensures high standards across teams for customer relationships. Serves as escalation point for customer issues. Shares best practices across teams. Acts as executive sponsor for accounts. Is trusted advisor for customers and partners. Helps customers to digitally transform. Coach teams to identify contacts in new accounts, building customer engagement and digitally transform their businesses. Advocates for customers (voice of the customer) within the organization/Microsoft. Ensure customer insights are gathered and feedback loop to stakeholder groups is followed.
• • Ensures that team conducts due diligence to understand customers' priorities and strategies, and plans programs appropriately. Coordinates with colleagues across teams to support programs and processes. Ensure teams use digital tools and technology to conduct research and engage customers.
• • Builds partner relationships to drive scale and revenue. Coaches and influences partners to consider different solution needs.
• • Engages with C-Suite executives. Coaches teams on how to leverage broader Microsoft organization to better understand customers. Drives active listening and a challenger mindset with teams. Understands market conditions (e.g., within a country, within a vertical, laws, political environment) to inform customer engagements. Manages relationships inclusive of customers, partners, and internal and external stakeholders. Coaches sellers on opportunity reviews to understand stakeholder management impact (e.g., influence, budget).
• • Sets standards for customer satisfaction metrics (e.g., timeliness and quality of contact). Incorporates feedback from internal teams and from customers into future engagements. Identifies key trends causing customer dissatisfaction and works systematic efforts to resolve (e.g., process improvements). Sets culture of customer obsession to ensure teams liaise with Customer Experience (CX) to generate outcomes. Takes ownership for issues and reaches out to customers to reinforce engagement. Celebrates success with teams. Shares learnings and simplification ideas from customer issues with broader team to mitigate existing issues. Engages with internal teams to resolve customer issues and drive accountability.
• • Empowers teams to define strategies, objectives, and a rhythm of business for territory and account planning across the customer set, clearly articulating standards and priorities
• • Actively maintains strong relationships with key partners towards common objectives and priorities to anticipate customers’ needs. Leads and coaches team to engage with partners to be able to scale our platform solution to our Corporate customers.
• Business Excellence
• • Defines expectations and goals to guide the development strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities.
• • Leads teams in prioritizing and managing renewal process, including creatively addresses renewal options with internal partners and customers to maximize business outcomes and likelihood of renewal. Understands risks and opportunities for growth. Represents full business picture to management. Drives team to deliver on growth targets and on-time renewals. Leads rhythm of the business with licensing solution provider partners to drive accountability. Verify the T- process is followed and address identified process gaps. Coaches managers and teams to ensure that activities are in place to drive consumption leadi