Support Engineer (contract)

Support Engineer (Contract)

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Summary

We are seeking a skilled and customer-focused onsite IT Support Specialist to serve as the primary technical resource for a dynamic Washington office.

This individual will deliver hands-on technical support across a broad range of hardware, software, collaboration, and workplace technologies, providing exceptional service to employees at all levels of the organization — including white-glove support for executive and senior leadership.

Operating with a high degree of autonomy, this role requires a proactive, solutions-oriented professional who thrives in a fast-paced environment and takes ownership of the full onsite IT experience. In addition to traditional desktop support responsibilities, this position demands intermediate to advanced Audio Visual expertise supporting conference rooms, Executive Briefing Centers, all-hands spaces, and company-wide events.

Job Responsibilities:

• Serve as the sole onsite IT support resource, independently managing and resolving incoming support requests across hardware, software, account access, and collaboration technologies
• Troubleshoot and resolve technical issues in person, remotely, via phone, and through ticketing systems with a focus on timely and accurate resolution
• Provision, deploy, configure, and support Mac and Windows endpoints, mobile devices, and peripheral accessories
• Support user account access, identity management, and SaaS application administration
• Assist with onboarding and offboarding activities including device setup, account provisioning, and asset management
• Monitor and maintain conference rooms, Executive Briefing Centers, training rooms, and all-hands spaces to ensure meeting technology is fully operational
• Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, displays, cameras, microphones, speakers, room controllers, and presentation systems
• Perform proactive room readiness checks and testing prior to executive meetings, customer presentations, and company-wide events
• Provide real-time AV and technical support during high-profile meetings, executive briefings, and live events
• Partner with remote IT, Security, Engineering, and Workplace teams to escalate and resolve complex issues
• Maintain accurate records of support requests, troubleshooting activities, resolutions, and asset inventory
• Create and maintain technical documentation and knowledge base articles to support operational continuity
• Coordinate with AV vendors and workplace teams to keep meeting spaces aligned with business needs

Requirements:

• 3–4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services within a corporate environment
• 3+ years of experience providing executive-level or white-glove support to senior leadership in a professional setting
• 2–3 years of hands-on AV support experience in conference rooms, Executive Briefing Centers, event spaces, or executive environments
• Experience serving as a primary or sole onsite IT support resource, operating independently in a fast-paced organization
• Experience supporting a mixed macOS and Windows device environment with both in-office and remote employees
• Prior experience in technology companies, professional services organizations, or enterprise environments preferred
• Associate degree in a computer-related field or equivalent technical training and hands-on experience
• Advanced troubleshooting of macOS and Windows operating systems, hardware, and software in a corporate environment
• Experience supporting Microsoft 365, Google Workspace, and common enterprise SaaS applications
• Familiarity with identity and access management platforms including Okta, Microsoft Entra ID (Azure AD), or equivalent technologies
• Hands-on experience with endpoint management tools such as Jamf, Intune, or Kandji
• Intermediate to advanced Audio Visual knowledge including conference room systems, EBC environments, and live event support
• Proficiency troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology
• Experience supporting Microsoft Teams Rooms and Zoom Rooms collaboration platforms
• Strong verbal and written communication skills with the ability to convey technical concepts clearly to non-technical users
• Demonstrated ability to provide white-glove, executive-level technical support with professionalism and discretion
• Excellent customer service, interpersonal, and problem-solving skills across all levels of an organization
• Ability to independently prioritize competing requests, manage time effectively, and operate with minimal supervision
• Experience with asset management and inventory management platforms

Additional Details:

• Location: Bellevue, WA (Onsite)
• Duration: 6 months
• Pay Range*: $35.50 - $40 per hour
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline: Apply within 72 hours of the posting date to ensure consideration.

Benefit plans are available to eligible employees, with employee contributions and plan costs varying based on the coverage options selected.

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

• We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.