Senior Logistics Technician

Overview As a Microsoft Senior Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate.

This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.

Responsibilities

• Customer Service Maintains a strong focus to optimize resources and improve quality.
• Serves as a liaison across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries.
• Positions organization to deliver solutions that exceed customer expectations.
• Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment.
• Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise.
• Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements.
• Data Bearing Device (DBD) Destruction Ensures team is following all processes and procedures to do this in a timely manner.
• Manages schedule of data bearing devices (DBD) destruction or shredding in partnership with security and senior leadership.
• Acts as a comprehensive resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary.
• Handles any escalations.
• Assists with security investigations, supporting data bearing devices (DBD) reconciliations with review of current documentation and extensive back tracking of ticket details.
• Coordinates with and oversees any third-party vendors who perform data bearing devices (DBD) destruction as necessary.
• Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs), overseeing documentation of actions taken against a decommissioning workflow.

Fleet Management

Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Define numbers of vehicles needed and what type of vehicles & equipment (e.g. Ford Pick, Box Truck, Esco Sport, etc.) with the Vehicle and Fleet PM, identifying and reporting gaps within the fleet to leadership.

Oversee scheduled and preventative maintenance via in-house and vendor?provided service. Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams. Audits vehicles and fleet resources, ensuring vehicles are present in the correct location with assigned resources (e.g., gas card, gas card PIN).

Inbound and Outbound Logistics

Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation. Directs the flow of packages from preparation to shipment, leveraging knowledge of inventory parts to ensure proper storage.

Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers, stakeholders, vendors, (e.g., landlords) in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.

Conducts follow-ups on items logged within Intelligence Communication Manager (iCM), validating issues, and deals with the escalated issues. Supports creating more efficient receiving routes, moving manual communication and information sharing to automated processes, where possible.

IT Inventory Management

Ensures teams maintain and perform steps required to keep the inventory balance accurate. Plans, forecasts, and develops strategies for space optimization, including decommissioning and retention, driving identification of opportunities to improve inventory to address space constraints and ensuring deprecated materials are not stagnant.

Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

Operational Excellence

Serves as subject matter expert and models compliance to less experienced team members. Seeks out opportunities to contribute to workstreams and toward greater simplification and automation, improving results of Service Level Agreements (SLAs) against Objective Key Results (OKRs). Conducts root cause analysis and identifies training gaps for potential escalations.

Facilitates and pilots environmental sustainability and zero waste initiatives. Completes required security and data management training and complies with security and data management procedures/policies. Conducts training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

Procurement

Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks, serving as point of contact for arising issues and unblocking critical paths to continue business continuity. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with.

Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues. Performs quality control for purchase order and escalations with vendors.

Audits on-site supplies and deployment consumables.

Safety Prac