Senior Data Center Metro Director

Overview As the Microsoft Senior Data Center Metro Director , you will drive the delivery of world-class support services across your campus. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry.

You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility.

Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior Data Center Campus Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Senior Data Center Metro Director your responsibilities will include:

• Lead one of Microsoft’s largest AI infrastructure metros, supporting hyperscale training and inferencing environments.
• Drive operational excellence across a geographically distributed portfolio of owned and leased datacenters spanning multiple campuses and cloud regions.
• Accountable for safe, secure, and reliable delivery of cloud and AI capacity at metro scale while enabling continued growth and expansion.
• Empower a culture of safety, security and compliance   in   all aspects   of data center   operations
• Leadership, management, coaching, and   development   of Microsoft full time employees   across   datacenters   in   your   Metro
• Accountable for the   ongoing IT   and Critical Environment (CE)   support for all service lines   ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
• Responsible for ensuring the   planning and delivery of all supporting physical infrastructure, logistics, and   the   resources required to meet anticipated growth   within your Metro
• Actively participate   in incident   management   procedures relating to   major incidents   that impact Microsoft cloud services   in your Metro.    This will include   leading incident management calls   with   customers   and senior leadership,   the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans
• Ensure financial management of your metro including   the   development of detailed budgets, forecasts, and management of operational and capital spend
• Management and oversight of all vendor/partner contracts and relationships   including   leased-facility   landlords, IT and CE service providers, and partner support teams
• Collaborate with   global   and   regional management teams   and contribute   to   improvement programs
• Learn, live, and coach the One Microsoft culture and values.   Lead through   change   by bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications

• High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
• OR equivalent experience
• 3+ years people management experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport

Preferred Qualifications

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• OR High School Qualification or equivalent AND 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• OR equivalent experience.
• 5+ years people management experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.
• 7+ years' enterprise-level experience managing large scale and complex projects/programs AND 7+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 7+ years' experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $5M+.
• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
• 7+ years' experience leading diverse, technical workforce OR 10+ years' experience managing global and virtual teams.

Data Center Operations Management M6 - The typical base pay range for this role across the U.S. is USD $140,200 - $284,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $185,600 - $312,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with appli