Security Role Strategy Lead

Overview Microsoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.

Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role.

The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

Security has never been more critical to organizations worldwide. As customers navigate an increasingly complex threat landscape while accelerating AI adoption, Microsoft Security is uniquely positioned to help organizations secure their future.

The Microsoft Security Enablement team is seeking a highly strategic, data-driven, and customer-obsessed leader to serve as the Security Role Strategy Lead. In this role, you will define, measure, and continuously evolve what world-class Solution Engineering (SE) and Cloud Solution Architect (CSA) excellence look like across Microsoft's global Security business.

You will work at the intersection of business strategy, field transformation, data analytics, AI, technical sales, and customer outcomes. Leveraging customer insights, field performance signals, advanced analytics, and AI-powered intelligence, you will identify the behaviors, engagement models, technical motions, and operating rhythms that most consistently drive customer success and business performance.

We are hiring two Security Role Strategy Leads focused on defining and evolving the capabilities, behaviors, and performance models that help drive success across the following customer-facing Security roles:

Solution Engineers (SEs) : Technical pre-sales professionals who help customers evaluate Microsoft Security solutions and make informed technology decisions by aligning security challenges, business priorities, and technical requirements to the capabilities that best address their needs.

​ Cloud Solution Architects (CSAs) : Technical post-sales professionals who help customers successfully adopt and realize value from Microsoft Security solutions by accelerating implementation success, operational readiness, and long-term customer outcomes.

The ideal candidate combines strategic thinking, analytical rigor, executive influence, and a deep understanding of technical sales organizations. You are energized by ambiguity, passionate about continuous improvement, and excited by the opportunity to help shape the future of Microsoft's Security field organization at global scale.

This role offers a unique opportunity to influence how Microsoft develops and scales Solution Engineering excellence while accelerating secure AI transformation for customers around the world.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Leads enterprise risk strategy, analytics, and insight generation by establishing best practices for risk modeling, datasets, scoring methodologies, and AI-enabled analytics; transforming risk data into actionable insights that inform prioritization, resource allocation, mitigation strategies, and leadership decision-making across a portfolio of projects and risks.
• Provides organizational leadership in risk assessment and governance by overseeing risk management processes, ensuring teams gather and analyze appropriate internal and external information, guiding risk identification and evaluation efforts, managing senior stakeholder relationships, and driving accountability for risk ownership and mitigation activities across multiple business areas.
• Drives risk remediation, controls, and compliance oversight by championing treatment plans, risk registers, governance frameworks, and risk exception processes; ensuring mitigation strategies are implemented effectively; coordinating with leadership across accountable teams; and monitoring risk trends to ensure appropriate attention and escalation.
• Builds and develops high-performing risk management teams by modeling Microsoft leadership principles, coaching employees, establishing standards and best practices, fostering adoption of AI-enabled capabilities, and creating an environment of accountability, growth, and continuous improvement in risk management practices.

Define and Evolve SE and CSA Excellence

• Define and continuously refine Microsoft's framework for world-class Security SE and CSA performance, identifying the technical, consultative, customer engagement, and operational behaviors that drive exceptional customer and business outcomes.
• Develop a deep understanding of the Security SE and CSA roles, customer lifecycle, technical sales motions, and emerging industry trends to inform future role evolution and capability priorities.
• Establish role excellence models that help Security leaders understand the capabilities required to succeed in a rapidly changing security and AI landscape.

Generate Strategic Insights Through Data and AI

• Leverage advanced analytics, AI-powered insights, field intelligence, and customer feedback to identify performance patterns, emerging capability needs, and opportunities to improve SE and CSA effectiveness.
• Analyze customer engagement signals, business outcomes, readiness data, technical adoption trends, and field performance metrics to determine the drivers of success across the Security SE and CSA community.
• Create evidence-based recommendations that influence strategic decisions related to capability development, readiness investments, and role evolution.

Drive Global Capability Strategy

• Translate field insights into scalable capability development strategies that increase technical effectiveness, customer impact, and business performance.
• Partner closely with Technical Skilling Leads, Enablement Delivery, Security Leadership, Engineering, Product, and Technical Strategy teams to align investments against the highest-priority capability gaps.
• Help shape the Security enablement roadmap by identifying future skill requirements driven by customer demand, competitive dynamics, AI innovation, and business priorities.

Serve as a Trusted Strategic Advisor

• Act as a recognized thought leader on SE and effectiveness and field capability development.
• Present insights and strategic recommendations to senior leaders, influencing decisions through data, customer signals, and business analysis.
• Build strong partnerships across Security, Engineering, Global Sales, Customer Success, and Enablement organizations to align around shared outcomes and drive organizational effectiveness.

Accelerate AI-P