Principal Technical Program Manager -CTJ - Secret

Overview

We are a global team of world-class engineers who have been working in a Forward Deployed Engineering (FDE) model for more than a decade, embedding directly within customer teams to solve their toughest challenges, side-by-side, and shipping production-ready solutions in days, not months.

As a Principal Technical Program Manager, you will embed with strategic customers to lead complex technical programs, owning the full customer journey from problem definition through delivery and driving measurable business outcomes. You’ll work in small, multidisciplinary crews alongside engineers, data scientists, and designers, operating with high autonomy to turn ambiguous problems into shipped solutions.

Our work is powered by AI, applying the mindset and tooling across the entire development lifecycle to move from idea to production in days while maintaining the highest standards of security, quality, and trust.

This role offers the opportunity to:

• Lead complex technical programs from problem definition through to delivered outcomes
• Drive decisions that directly influence business strategy and customer outcomes
• Collaborate with leading global organizations across industries
• Apply the latest advancements in AI and engineering workflows to deliver value at scale

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Analysis of Customer and Market Signals

Identifies highly complex opportunities and gaps in the implementation of multiple feature areas (e.g., product, service) across divisional boundaries including comparison of various quality and performance metrics to various solutions. May define and lead customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services.

Acts as a proven TPM in performing highly complex market research in collaboration with other teams, conducting analyses, and examining customer and technology-related industry trends, as well as industry-specific requirements or regulations. Brings product usage, product telemetry, and service data together to identify highly complex patterns, generate hypotheses, and build a plan to have an impact on the product.

Demonstrates and builds experiences across multiple groups or divisions. Coaches internal team to develop problem statements and form hypotheses of multiple feature areas (e.g., product, service) across divisional boundaries to address highly complex business, program, and customer needs, and/or market opportunities; identifies all dependencies of other features.

Owns and performs experiments to test hypotheses and inform decisions on what multiple feature areas (e.g., product, service) to introduce across divisional boundaries. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers; determines the customers/sectors impacted and uses research evidence to influence feature prioritization.

Determines and leads large process improvements to quickly scope insights. Leads and drives alignment between the customer, the market, internal stakeholders, leadership, and the goals and strategy of Microsoft. Collaborates with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements.

Evaluates the market size and explores new opportunities to determine for greatest value to the business. Defines solution options and proposed solution roadmap across multiple feature areas within multiple stages.

Product/Service Definition

Works with Software and Hardware Engineering to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas (e.g., product, service) across divisional boundaries. Reviews design documents and architecture proposals and may provide approvals. Understands what options are available and leads others to identify and select option for needs and creates new solutions if needed.

Works with architects and technical partners to develop future proof architecture. Works with internal and external technical partners and/or architects to represent technical solutions to customers.

Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights. Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs.

Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) across divisional boundaries and works with Software and Hardware Engineering to ensure needed telemetry is developed. Mentors' others on how to define success and performance metrics.

Deeply understands the return on investment and presents it to leadership.

Product/Service Development

Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple features areas (e.g., product, services) for large and highly complex cross functional projects with internal teams and external partners. Influences leadership on objectives.

Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible.

Partners with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas (e.g., product, service) across divisional boundaries. Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries.

Justifies capacity requirements and advocates for the right resource allocation.

Tracks, coordinates, and communicates end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service) across divisional boundaries. Establishes and monitors processes and drives accountability with stakeholders for following the established schedule and processes.

Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals.

Drives the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service) across divisional boundaries, it's development timeline, and the introduction to the different programs. Collaborates with stakeholders to monitor progress and adjust as needed.

Leads governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility).

Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery. Writes readable and extensible test cases from scratch to test code and improve quality.

Product/Service Performance

Provides expertise to partner with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality