Networking Technology Consultant-CTJ-TS/SCI

Overview We are in search of a Networking Technology Consultant The Technology Consultant: Participates in the pre-sale process as needed. Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert. Maintains tools with up-to-date skills and availability.

Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve. Engages others appropriately to understand and define customer requirements. Communicates the business value of planned solutions to customers/ partners with direction/guidance.

Implements mitigations on technical and business risks. Manages their schedule and communicates to project leads. Delivers against Work Breakdown Structure (WBS).

Oversees aspects of implementation. Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects. Proactively assists in the creation of intellectual property content and seeks areas that are available for more IP.

Communicates areas that need refreshing or gaps in intellectual property. Provides feedback for continuous improvement. Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies.

Obtains relevant accreditations and certification(s) as advised by the domain leadership team.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Responsibilities

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects. Proactively assists in the creation of intellectual property content and seeks areas that are available for more IP. Communicates areas that need refreshing or gaps in intellectual property. Provides feedback for continuous improvement.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy while maintaining adherence to security standards through Delivery Compliance, Privacy, and Security (DCPS). Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).

Pre-Sales Support

• Participates in the pre-sale process as needed. Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert.

Technical Delivery

• Implements technical solutions by completing assigned project tasks with defined quality standards and following Industry Solutions processes and security initiatives. Oversees aspects of implementation.
• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
• Proactively manages relationships with customers/partners/stakeholders to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
• Supports project planning and the development of project documents by defining the risks and dependencies. Communicates the business value of planned solutions to customers/ partners with direction/guidance. Implements mitigations on technical, business, and security risks. Manages their schedule and communicates with project leads. Delivers against Work Breakdown Structure (WBS).
• Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve. Uses business, technology, security, and industry strategies to define customer/partner requirements and constraints. Engages others (e.g., EAG Security stakeholders) appropriately to understand and define customer requirements, ensuring security is prioritized.
• Proactively identifies issues and risks and engages with customers/partners or internal stakeholders (e.g., Project Managers) as appropriate to address and resolve issues while maintaining a security-first mindset.

Deployment

• The ability to implement and deploy industry solutions and explain solution differentiation in customer terms.

Problem Solving

• The ability to identify problems and review related information to develop and evaluate options and implement solutions.

Security Principles

• The ability to follow secure-by-design principles to ensure a secure foundation in the design of solutions.

Technical Solution Development

• Knowledge of the process of developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.

Troubleshooting

• The ability to identify and correct problems with products, processes, equipment, software, or other components, as well as their monitoring and regulating.

Business Relationship Management

• The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.

Conflict Resolution

• The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.

Relationship Management

• The ability to develop and maintain positive working relationships with coworkers, managers, customers, partners, and/or vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.

Technology Industry Knowledge

• Knowledge of trends, direction, new products, and changes in the technology as it applies to a particular area of focus, as well as specific knowledge about hardware, software, and services.

Consumption

• The ability to architect consumption plans that drive optimized consumption and sustainable outcomes for customers.

Microsoft Products

• Knowledge of Microsoft products/services and the ability to participate in technical conversations related to products/services.

Operational Excellence

• The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies.

Architecture Design

• The ability to apply reference architecture and patterns for a variety of solutions (e.g., advanced analytics, artificial intelligence, big data, Internet of Things, modern business intelligence and analytics, modern applications, data platform modernization, data warehousing, business intelligence and analytics, etc.).

Creativity

• The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative.

Engineering Knowledge

• Knowledge of and the ability to discuss advanced or complex design elements, engineering principles, and product specifications.

Engineering Skills

• The ability to understand and analyze the software and hardware components of programs. This includes the ability to engineer, reverse engineer,