Director - Sales Management

Overview Microsoft’s Retail & Consumer Goods organization partners with customers across the industry to help them achieve their business priorities through Microsoft technology, cloud capabilities, AI, and industry solutions. The team brings together sales, technical, customer success, partner, and industry expertise to help customers transform their businesses and realize greater value from their Microsoft investments.

As a Director, Sales Management within Microsoft’s Retail & Consumer Goods organization, you will lead managers and sales teams in developing and executing market strategies that respond to Microsoft priorities and evolving customer and partner needs.

You will drive the business across the segment by establishing a clear strategic direction and helping managers and teams translate that direction into effective sales execution. You will coach teams on customer value realization and satisfaction, helping generate net-new revenue, strengthen customer relationships, and accelerate sustainable business growth.

Using your industry and market expertise, you will guide teams in identifying customer needs, new opportunities, and strategies for growth. You will lead the development and implementation of go-to-market strategies designed to maximize revenue, consumption, and performance across solution areas.

You will advise customers and partners on the drivers of digital and AI transformation and help them identify opportunities to use Microsoft solutions across business units. You will work across segments, partners, and internal teams to align short- and long-term account plans, define sales execution, and maintain accountability for results that extend beyond individual fiscal-year boundaries.

As a people manager, you will build an inclusive, high-performing organization grounded in learning, mentorship, coaching, customer centricity, accountability, collaboration, and the achievement of bold goals. You will be responsible for employee growth and development, project execution, performance management, and the continued development of a broad executive network that includes customers and partners.

Responsibilities

Accelerating Growth

Leads the development and implementation of go-to-market for maximizing revenue, consumption, and growth across solution areas. Ensures area/territory plans leverage market-specific insights to highlight solutions that solve additional business and technology challenges.

Provides guidance on customer planning execution ensuring short- and long-term strategies are acted upon and directs teams utilize available programs to drive growth. Facilitates the sharing of best practices, digital assets, and digital insights, and leverages them across Microsoft's segments for cloud solutions that accelerate new customer relationships and opportunities.

Understands drivers of Digital & Artificial Intelligence (AI) transformation relevant to their customers and partners across business units and advises customers to optimally leverage transformation solutions across solution areas, promoting the power of the AI within the Microsoft ecosystem. Communicates and reinforces the importance of security, governance, and responsible use of AI as part of enterprise transformation.

Consults with customers and internal/external Partners to ensure successful and secure value realization in delivery of solutions to customers. Drives and coaches team to orchestrate across units and Partners to accelerate and leverage innovative transformation opportunities. Educates internal partners on industry trends and solutions.

Supports efforts to expand relationships across customers' lines of business that enable innovative solutions, deliver business value, and create market growth. Supports team opportunities to leverage industry experts within Microsoft to identify and execute on transformation opportunities.

Applies industry and market expertise, proactively leading team(s) towards identifying solutions to drive new opportunities and strategies in alignment with customers needs. Demonstrates industry-specific capabilities and expertise to represent Microsoft as a thought leader who can articulate connections between Microsoft solutions to relevant business contexts (e.g., speaking at external events).

Serves as a subject matter expert in relevant local trade, regulatory, and policy environments (e.g., opening doors and removing barriers for sales teams, partners, and customers) across geographic areas. Coaches others to tailor customer engagement for specific industries with relevant customer references and shares best practices with teams.

Identifies and creates customer references for repeatable areas of success in select or strategic industries to develop a competitive advantage and to articulate ability to deliver customer value to achieve outcomes. Shares feedback from experience and expertise in industry to support the development of programs that scale and accelerate successful engagements.

Driving Success with and Through Others

Influences and works across segments, partners, and teams to drive growth and transformation, ensure alignment on short- and long-term account plans, define sale execution, and holds the team accountable for results beyond fiscal year boundaries. Defines where orchestration is needed for success, creates new points of entry for integration and collaboration, sets the tone for an organizational culture of inclusion.

Shares best practices for managing competing priorities, reducing complexity for customers; while maintaining a high level of accountability. Drives clarity when leading engagements with key stakeholders to develop short- and long-term execution strategies that meet our customers' and Microsoft's objectives.

Coaches team(s) on the development of go-to-market strategies based on mutual business needs, and scaling across markets and/or globally.

Builds and maintains a broad executive network inclusive of partners. Supports the development of an ecosystem of customer and external partners and identifies where there is a need for partners to act in Microsoft's market to accelerate consumption and/or growth.

Supports and influences engagements between partners and executives on long-term business planning, the development of strategic partnerships, and influencing customer needs and outcomes. Directs and influences teams to maintain relationships with an ongoing long-term focus that looks past quarterly and annual targets. Creates a rhythm of business (RoB) with customers and partners that enables continuous engagement.

Fosters a culture of inclusion, learning, mentorship, coaching, customer-centricity, accountability, collaboration, and achievement of bold goals. Encourages managers and individuals across the organization to motivate, engage, and bring teams together. Leads a diverse and inclusive workforce, creates and hires a diverse team, and fosters an inclusive working environment via well-established inclusive behaviors.

Identifies and rewards high performing individuals and supports their growth into more senior positions.

Leading and Transforming the Business

Coaches ongoing customer value realization and satisfaction contributing to net-new revenue and business growth. Holds team(s) accountable for customer value realization and satisfaction, and coaches on semi-annual survey results.

Ensures teams safeguard sensitive customer information by embedding Secure Future Initiative principles into daily sales execution (e.g., least?privilege access, secure collaboration, disciplined data sharing, and proactive risk reduction to protect customer trust).

Orchestrates internal and external resources to focus on continuous improvement, focusing on key areas of improvements to further impact increasing customer value realization and satisfaction. Proactively monitors and influences relationships with multiple customer stakeholders (business and IT) and the collection of feedback to identify