Business Insights and Operations Leader, Cloud & AI Platforms

Overview MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact.

Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Commercial Solution Area and Cloud and AI Platforms (CAIP) Solution Area are pivotal in driving innovation and delivering comprehensive solutions to our customers. Our mission is to empower every person and every organization on the planet to achieve more by providing cutting-edge cloud and AI technologies.

We are committed to enhancing customer engagement, optimizing business processes, and fostering a culture of continuous improvement and innovation.

The CAIP Sales Strategy, Planning & Excellence team’s mission is to drive world-class sales excellence through strategic planning, operational rigor, and actionable insights, enabling the Field, GTM, and GBB organizations to shape strategy, simplify execution, and accelerate business growth.

To support continued growth of Cloud & AI Platforms organization, we are hiring a Business Insights & Operations Leader, Cloud and AI Platforms within our Cloud & AI Platforms business.

As a senior leader, you will be responsible for overseeing the execution of critical operational priorities, strategic planning initiatives, rhythms of business, and driving cross CAIP business architecture across the organization in partnership with multiple teams.

Specifically, you will be instrumental in orchestrating the rhythm of business to ensure efficient decision-making and seamless execution, you will lead the fiscal year planning to ensure alignment with business objectives and the timely delivery of Cloud & AI Platforms initiatives that create value across the organization in partnership Cross Solution Area organizations, as well as Marketing, Engineering, Customer Success, Industry Teams, ATU, Digital Natives, Partners and Services in all customer segments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• We are seeking a dynamic, strategic-thinking and results-driven a Business Operations, Planning and Cross CAIP Strategy leader to lead a strategic team responsible for driving alignment, operational efficiency, data-driven decision-making, and design of cross CAIP GTM priorities, across key Cloud & AI Platforms stakeholders.
• The manager will oversee a team that orchestrates the fiscal year planning process, executes rhythm of business (RoB) activities, and delivers GTM strategy in alignment with the company's objectives.
• This role will ensure cross-organization collaboration and the provision of business health insights that inform executive decision-making.

Key Responsibilities

• Lead the design and execution of the rhythm of business (RoB) enabling high-fidelity feedback loops, to ensure timely decision-making and alignment across Cloud & AI Platforms stakeholders. Provide ongoing visibility into business health, progress against commitments, risks, and corrective actions.
• Lead cross-CAIP strategy, translating Cloud & AI Platforms priorities into integrated, execution-ready plans aligned to company and Cloud & AI objectives.
• Own the end-to-end fiscal year planning process across CAIP, orchestrating cross-functional inputs (Product, Sales, Marketing, Finance, and Partners) and ensuring alignment to strategic priorities, investment decisions, and field readiness.
• Deliver actionable business insights and executive-ready content, connecting strategy, execution, and outcomes to enable data-driven decision-making by CAIP and Cloud & AI leadership.
• Act as a strategic integrator across organizations, influencing without authority to drive alignment, manage trade-offs, and ensure shared accountability across stakeholders.
• Lead, coach, and develop a high-performing team, building capabilities in planning, strategy design, design analytics, stakeholder management, and operational excellence.
• Ensure strong governance, execution discipline, and compliance, proactively identifying risks, dependencies, and opportunities to accelerate impact across CAIP GTM motions.
• Continuously improve planning, reporting, and operating mechanisms, simplifying complexity and scaling best practices across Cloud & AI Platforms.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, engineering or a related field
• OR equivalent experience.
• 4+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.

Additional or preferred qualifications

• Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience
• OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience
• OR equivalent experience.
• 3+ years people management experience.

Sales Strategy Enablement M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.