Market Specialist, Market Operations, Turkiye

The Global Response Operations organization within Global Operations advocates for and safeguards Meta’s users, communities, and businesses from a wide range of risks. Specializing in rapid detection, response, and resolution of critical issues across Meta’s platforms.

As part of the Specialized Enforcement Operations (SEO) team, the Turkish Market Specialist will be an adaptable critical thinker focused on a range of high-priority, complex, and regulatory enforcement challenges that require specialized support, including local context, market knowledge, policy comprehension, and social and language insights.

In this role, you will collaborate with stakeholders across operations, policy, legal, and product teams to review and enforce content reported for potential abuse, resolve user account issues, and enhance the experience for users in the AMET Region and globally.

You will work at the boundary of human judgment and AI-assisted operations - translating language, cultural, and regulatory complexity into clear insights, while building and operating scalable AI and automation solutions that improve enforcement quality, speed, and coverage.

This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, and writings; offensive or derogatory language; and other potentially objectionable material.

Responsibilities

• Work as part of the Africa, Middle East, and Turkey (AMET) team, supporting crisis response enforcement within the Africa, Middle East, and Turkey region while specifically representing the Turkish market
• Develop and maintain deep expertise in applicable regulatory frameworks, including content moderation obligations and platform accountability requirements, to support rapid and accurate decision-making in Turkiye
• Use a combination of Turkish and AMET geopolitical knowledge, understanding of language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Investigate and resolve issues reported on Meta products, such as requests for account support or reports of content violating Meta policies, both in-language and language-agnostic, on content from within Turkiye and globally
• Critically evaluate AI-generated assessments and deployed solutions through structured testing, failure-mode analysis, and root cause analysis - documenting performance gaps and feeding improvements back into the system
• Design, build, deploy, maintain, and troubleshoot AI-native tools, agents, and enforcement automations
• Define and operate governance mechanisms for AI and LLM-enabled enforcement solutions, including pre-deployment evaluations, quality and accuracy reviews, human oversight, post-deployment monitoring, and escalation mechanisms
• Analyze complex datasets to identify emerging risks and trends, conduct root cause analyses, size opportunities in Turkiye, and partner with cross-functional teams to scope scalable solutions to improve support for the community of users
• Synthesize analysis and investigative findings into clear narratives and recommendations that influence cross-functional stakeholders and leadership decisions
• Support enforcement efforts in identifying integrity risks to local and regional advertising business and taking action to mitigate these risks. Support region-wide programs of work supporting peak season buying initiatives, protecting advertisers and businesses, and removing friction in the ad delivery process

Qualifications

• Written and spoken fluency in Turkish language required because the role supports content enforcement, regulatory compliance, and user support for the Turkish market
• 3+ years of professional experience within data analytics, crisis response, investigations, regulatory compliance, policy, or a related operational field
• Proficiency in SQL with hands-on experience using LLMs, code assistants, or workflow automation tools to accelerate data analysis and build, debug, and improve operational solutions
• Experience working with complex data sets and aptitude for risk identification and analysis using data skills
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated understanding of social media platforms, particularly Facebook and Instagram
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
• Demonstrated experience in project management, including planning, executing, and delivering projects on time, while coordinating immediate and cross-functional teams
• Can work with graphic and/or objectionable content Experience investigating ads, e-commerce, payments, and financial risks
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience in risk signal analysis and investigation
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Proficiency in Python, with experience using it for automation, scripting, or building lightweight tools
• Experience implementing responsible AI practices, including structured evaluations, risk assessment, bias mitigation, quality and accuracy reviews, human oversight, and post-deployment monitoring