LandOfferEscalations Engineer - Turkiye
Job details
- Work mode
- Remote
- Employment
- Full-time
- Posted
- Sep 29, 2026
- Last confirmed open
- Oct 21, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Do you have consistent internet access?
- Do you have consistent access to power/electricity?
- Do you have consistent phone/mobile/cellular access
- Do you have access to a remote work environment that will allow me to work effectively during my working hours. This includes attending meetings, communicating via Slack and email, as well as other activities that are required as part of this role.
- Are you fluent and able to conduct business in the English Language (both spoken and written)?
- What is your current notice period? We define notice period as the length of time for you to start your new role upon signing an offer letter.
- I acknowledge that I do not have permission from JumpCloud or any individual JumpCloud employee to record or transcribe any part of the interview process and by extension to share that recording or transcription in any forum.
- Do you currently live in Turkey / Türkiye
About this role
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.
We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
SmokeJumpers are JumpCloud's escalation engineers. We’re the team that gets called when a customer issue is too complex for Support and too urgent to wait in a product team's backlog. When an admin's users can't sign in, a device falls out of a group and loses its policies, or a sync to Google Workspace or Slack breaks, we find out why and get it fixed.
We take issues from first report through root cause and resolution, working across logs, production data, and source code, and either fix them ourselves or hand product teams a clear, evidence-backed diagnosis. Additionally, we’re responsible for developing our internal applications and tooling that the entire organization relies on to understand customer profiles and troubleshoot their issues.
JumpCloud delivers cloud-based identity, device, and access management as a SaaS platform, so the problems we see span identity, authentication, security, endpoints, and cloud-scale architecture. Our stack includes Go, Kubernetes, Linux, Terraform, Python, PostgreSQL, MongoDB, and Kafka on AWS and GCP. If you love a hard puzzle, you'll fit right in, and we'll make sure you never run out of them.