LandOffer
LaserJet Regional Engineer
- Location
- Tlaquepaque, Jalisco, Mexico
- Employment
- Full-time
Posted Sep 25, 2026Last confirmed open Nov 8, 2026
About this role
LaserJet Regional Engineer
Description -
Job Summary
The LaserJet Regional Engineer serves as the regional technical authority for HP LaserJet products, ensuring product reliability, service excellence, and rapid resolution of complex technical issues. The role owns regional escalations, drives root cause analysis, and works cross‑functionally with Global Engineering, Quality, Supply Chain, and Field Operations to improve fleet stability and customer satisfaction.
This position also enables field and partner teams through technical guidance, training, and readiness support, while using data and analytics to identify trends, reduce repeat failures, and continuously improve service performance across the region.
Responsibilities
- Independently develops solutions for a supply chain project, including managing complex issues, by applying in-depth supply chain and industry knowledge.
- Act as the primary technical authority for HP LaserJet products within the assigned region.
- Own end‑to‑end issue resolution for complex hardware, firmware, and print-quality problems escalated from country engineering or support teams.
- Provide expert diagnosis for chronic issues related to fusers, imaging units, toner systems, controllers, and paper handling.
- Validate and support new LaserJet launches, including readiness assessments and post‑launch technical monitoring.
- Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high‑impact failures.
- Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
- Develop and deliver technical trainings, service notes, and troubleshooting guides.
- Certify partners on new platforms and technologies.
- Ensure service consistency and adherence to HP repair standards regionally.
- Analyze failure trends, warranty data, and repair returns to identify systemic issues.
- Support Corrective and Preventive Actions (CAPA) to improve product reliability.
- Act as a liaison between Regional Operations and Global Teams, translating field problems into actionable engineering feedback.
- Identify opportunities to simplify repair processes and reduce service time.
- Propose tooling, diagnostics, or process improvements to enhance service efficiency.
- Support digital initiatives such as remote diagnostics, predictive maintenance, and analytics.
Education & Experience Recommended
- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has more than 4 years of work experience, preferably in supply chain, operations, technical area or a related field.
Preferred Certifications
NA
Knowledge & Skills
NA
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Engineering
Schedule -
Full time
Shift -
No shift premium (Mexico)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
What you'll need to apply
Fields this application requires
Company-specific questions
- 1. Within the past 5 years, have you been employed by the federal or any state or local government or public institution within Australia, Bangladesh, Brazil, Canada, China, Ireland, Korea, Mexico, Pakistan, Philippines, Puerto Rico, Taiwan, United Kingdom, United States and/or Vietnam?
- Conflict of Interest Question 1: HP Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HP such as: - Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor - Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member - Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company - Close personal relationships between employees in the same organization To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HP employment if you were hired into the role for which you have applied.
- Conflict of Interest Question 2: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HP or that purchases from HP.
- Conflict of Interest Question 3: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship is a government official with regulatory authority over HP or authority to make or influence a decision to obtain or retain HP business.
- Non-compete Question: Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HP role?
- In order to comply with the U.S. Export Control regulations, HP must conduct specific, pre-interview screenings of candidates globally. In order to conduct these screenings, we must obtain information about citizenship/permanent residency. This Information will be used for the sole purpose of US Export Control screenings and will not be considered in any way during the candidate selection process. Please indicate if you are a citizen or permanent resident of ONE OR MORE of the countries listed below, by answering 'yes'. If you are not a citizen/permanent resident of one of the countries listed below, please answer 'no'. The countries are: The countries are: Armenia, Azerbaijan, Belarus, Cambodia, China (People's Republic of China), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Myanmar (Burma), Nicaragua, North Korea (Democratic People’s Republic of Korea), North Sudan (Khartoum), Russia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam, Yemen.
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