LandOffer
Field Service Engineer
Spotted 1d agoFull-time
Job details
- Employment
- Full-time
- Level
- Senior
- Experience
- 6+ years
- Posted
- Nov 2, 2026
- Last confirmed open
- Nov 4, 2026
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Company-specific questions
- 1. Within the past 5 years, have you been employed by the federal or any state or local government or public institution within Australia, Bangladesh, Brazil, Canada, China, Ireland, Korea, Mexico, Pakistan, Philippines, Puerto Rico, Taiwan, United Kingdom, United States and/or Vietnam?
- Conflict of Interest Question 1: HP Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HP such as: - Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor - Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member - Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company - Close personal relationships between employees in the same organization To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HP employment if you were hired into the role for which you have applied.
- Conflict of Interest Question 2: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HP or that purchases from HP.
- Conflict of Interest Question 3: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship is a government official with regulatory authority over HP or authority to make or influence a decision to obtain or retain HP business.
- Non-compete Question: Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HP role?
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Job description
About this role
Field Service Engineer
Description -
Job Summary
HP is seeking an experienced Field Service Technician specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area.
This is more than a traditional technical service position. As the onsite face of HP, you will play a critical role in supporting the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience.
Success in this role requires a combination of strong technical expertise, customer commitment, clear communication, personal accountability, and dedication . The ideal candidate understands that when a press is down, the impact extends beyond the equipment to the customer’s production commitments and business.
You will be expected to take ownership of technical issues, proactively identify potential risks, communicate clearly with the customer, coordinate HP resources when additional support is required, and remain engaged through resolution and recovery.
Above all, you will work to become a trusted technical partner to the customer , focused on press reliability, production continuity, and long-term customer satisfaction.
Customer Commitment & Production
Support
- Serve as the dedicated onsite HP technical resource , developing a strong understanding of the customer’s production environment, operational requirements, and priorities.
- Recognize the critical business impact of press downtime and respond to production-impacting situations with appropriate urgency, ownership, and prioritization .
- Remain actively engaged during critical technical situations through stabilization and resolution.
- Balance immediate equipment recovery with longer-term actions designed to improve reliability and reduce recurring issues.
- Maintain a strong focus on customer uptime, productivity, and overall service experience .
Technical Service & Problem Resolution
- Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
- Provide onsite break-fix, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.
- Utilize proactive monitoring tools and techniques to identify potential problems before they result in production interruptions.
- Analyze recurring technical issues and recommend corrective and preventive actions designed to improve equipment performance.
- Coordinate with HP technical specialists, remote support organizations, and other resources when additional expertise is required.
- Provide technical guidance and onsite escalation leadership when necessary.
- Support third-party and authorized service resources when appropriate.
Communication
- Maintain clear, timely, and consistent communication with the customer throughout service activities and technical escalations.
- Provide understandable updates regarding what is known, actions being taken, next steps, and any additional support being engaged.
- Set realistic expectations and consistently follow through on commitments.
- Effectively communicate technical information to customer operators, production personnel, and management.
- Maintain professionalism, composure, and transparency during high-pressure production situations.
- Build strong working relationships between the customer and HP support organizations.
Ownership, Dedication & Accountability
- Demonstrate a strong sense of personal ownership and accountability for both the technical issue and the overall customer experience.
- Take initiative and work independently while recognizing when additional expertise or escalation is required.
- Demonstrate reliability, responsiveness, preparation, and consistent follow-through.
- Maintain flexibility and dedication when customer production requirements require additional coordination and support.
- Look beyond the immediate repair to identify opportunities to strengthen equipment performance and the customer relationship.
- Treat the customer’s ability to successfully operate and produce as a central priority.
Continuous Improvement & Business Excellence
- Identify recurring technical, operational, or service challenges and recommend improvements.
- Utilize service data, technical observations, and equipment history to support proactive service decisions.
- Maintain accurate and timely service documentation.
- Support effective business controls through documentation, analysis, review, and verification.
- Share technical knowledge and best practices with other service professionals.
- Contribute to a collaborative environment focused on safety, quality, reliability, and customer satisfaction .
What Success Looks Like
Success in this role means:
- The customer views you as a trusted, dependable, and knowledgeable HP partner .
- Production-impacting issues receive immediate attention, strong ownership, and clear communication.
- Customer commitments are clearly communicated and consistently followed through.
- Potential equipment problems are identified and addressed proactively whenever possible.
- Technical escalations are effectively coordinated with the appropriate HP resources.
- Recurring problems are investigated with a focus on long-term resolution rather than repeated short-term fixes.
- The customer understands the status and direction of critical service activities.
- Press reliability, production continuity, safety, and the customer experience remain at the center of daily priorities.
Education & Experience
- High School Diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.
- Typically 6–8 years of related technical service experience .
- Experience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments is preferred.
- Experience working directly with customers in an onsite technical service environment is highly desirable.
- Experience supporting equipment where availability and uptime are critical to customer operations is strongly preferred.
Preferred Technical Experience
- Experience servicing or operating HP Indigo Digital Printing Presses .
- Strong background in electrical, electronics, electromechanical, automation, or industrial equipment.
- Experience diagnosing complex production equipment in time-sensitive environments.
- Experience with preventive maintenance and proactive equipment monitoring.
- Ability to interpret technical information and use diagnostic and test equipment.
- Ability to work independently while collaborating effectively with remote technical teams and escalation resources.
Knowledge & Skills
- HP Indigo Digital Printing Technology
- Electrical and Electromechanical Systems
- Electronics
- Automation
- Chemistry
- Commissioning
- Preventive Maintenance
- Technical Diagnostics and Troubleshooting
- Test Equipment and Hand Tools
- Operating Systems
- Customer Relationship Management
- Customer Support
- Field Service Management
- Technical Services
- Technical Support
- Technical Training
- Process Improvement
- Key Performance Indicators (KPIs)
- Environmental Health & Safety
- Safety Standards
Core Competencies
Customer Centricity
Demonstrates a strong understanding that technical service directly impacts the customer’s production, business commitments, and overall experience.
Ownership & Accountability
Takes responsibility for driving issues forward, coordinating resources, following through on commitments, and remaining engaged until the situation is stabilized.
Communication
Communicates clearly, professionally, and consistently, particularly during critical or high-pressure service situations.
Technical Problem Solving
Applies technical knowledge, structured
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