LandOffer
Customer Delivery Manager
- Location
- Fornebu, Oslo, Norway
- Employment
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Education
- Bachelor's degree
Posted Sep 22, 2026Last confirmed open Oct 30, 2026
About this role
Customer Delivery Manager
Description -
Are you passionate about building trusted customer relationships, driving operational excellence, and delivering measurable business outcomes?
We are looking for a Customer Delivery Manager to join our Managed Services Delivery team in Norway. In this customer-facing role, you will be the primary point of contact for service delivery and help customers realise the full value of their managed services. You will balance customer experience, service performance, commercial awareness, risk management, and continuous improvement.
As a trusted partner, you will work closely with customers, delivery teams, sales, account management, and specialist functions to resolve complex challenges, strengthen service governance, and support long-term customer success.
What you will do ?
Customer leadership and relationship management
- Build and maintain trusted relationships with customer stakeholders at operational, management, and executive levels.
- Act as the primary contact for service delivery performance, governance, operational issues, and escalations.
- Lead regular service and business reviews, ensuring clear alignment on priorities, performance, risks, and improvement actions.
- Promote customer satisfaction through proactive communication, transparency, and effective issue management.
Service delivery management
- Ensure contracted services are delivered in line with agreed service levels, quality standards, and customer expectations.
- Coordinate cross-functional and geographically distributed teams to enable seamless end-to-end service delivery.
- Lead the resolution of incidents, service requests, risks, and escalations, with clear ownership and follow-through.
- Monitor service health and performance trends, identify root causes, and drive corrective and preventive actions.
- Manage approved Requests for Change and support effective implementation of service or contractual changes.
Continuous improvement and transformation
- Identify opportunities to simplify delivery, improve efficiency, and strengthen customer outcomes.
- Lead continuous improvement and transformation initiatives across the service environment.
- Use service data, customer insight, and operational trends to move from reactive support towards proactive service management.
- Contribute to customer success plans and account roadmaps aligned with the customer’s business priorities.
Business and financial management
- Monitor key performance indicators, costs, forecasts, risks, and delivery commitments.
- Support the financial health of the service by identifying cost drivers, reducing avoidable waste, and contributing to recovery plans when needed.
- Identify potential growth or service expansion opportunities and collaborate with the account and sales teams for further assessment.
- Turn operational data and service performance into clear, value-focused customer conversations.
What we are looking for
Experience
- A bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
- Typically 5–10 years of relevant experience in customer-facing service delivery, IT service management, managed services, business operations, customer success, or a related area.
- Experience working with enterprise customers and complex service environments.
- Experience coordinating multiple stakeholders and leading through influence across functions and regions.
Skills and capabilities
- A strong customer-centric mindset and the ability to build credible, long-term relationships.
- Excellent communication, presentation, stakeholder management, influencing, and negotiation skills.
- Strong analytical and problem-solving capabilities, with sound judgement in complex situations.
- A proactive ownership mindset and the ability to manage multiple priorities in a dynamic environment.
- Commercial awareness and an understanding of service delivery cost, value, and business drivers.
- Digital fluency and confidence using reporting, data, and collaboration tools.
- The ability to work effectively in remote and virtual teams .
Language requirements
- Fluent Norwegian and English, both written and spoken.
Preferred qualifications
- ITIL, Six Sigma, or another relevant service management or process improvement certification.
- Experience in managed workplace services, infrastructure services, outsourcing, or customer success environments.
- Experience leading transformation or continuous improvement initiatives.
The impact you can make
This role contributes across multiple teams and customer environments. You may lead projects or workstreams, provide direction to virtual teams, support decision-making, and help establish consistent, high-quality service delivery. Your work will directly influence customer confidence, service performance, continuous improvement, and long-term value creation.
Why join us?
You will work in a highly collaborative, international environment and play a visible role in helping customers achieve their objectives through strong governance, operational excellence, and continuous improvement. The role offers the opportunity to combine customer leadership, service management, transformation, and commercial awareness in one position.
#LI-POST
Job -
Services
Schedule -
Full time
Shift -
No shift premium (Norway)
Travel -
Not Specified
Relocation -
No Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
What you'll need to apply
Fields this application requires
Company-specific questions
- 1. Within the past 5 years, have you been employed by the federal or any state or local government or public institution within Australia, Bangladesh, Brazil, Canada, China, Ireland, Korea, Mexico, Pakistan, Philippines, Puerto Rico, Taiwan, United Kingdom, United States and/or Vietnam?
- Conflict of Interest Question 1: HP Policy prohibits employees from engaging in activities that pose a conflict(s) of interest for HP such as: - Outside employment with or receiving compensation from a customer, business partner, supplier, or competitor - Significant financial interest in a customer, business partner, supplier, or competitor held by you or a family member - Conducting business with a customer, business partner, supplier, or channel partner when someone you have a close personal or family relationship has a substantial role in that company - Close personal relationships between employees in the same organization To identify situations that may pose a conflict and be inconsistent with this policy, please advise if you would be engaging in any of the above listed situations or activities during your HP employment if you were hired into the role for which you have applied.
- Conflict of Interest Question 2: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether you have served or are serving in a government or public body that has regulatory authority over HP or that purchases from HP.
- Conflict of Interest Question 3: Certain Legal and ethical restrictions may apply with respect to relationships with government officials. In order to avoid even the appearance of a conflict of interest, please advise: Whether a family member or anyone with whom you have a close personal relationship is a government official with regulatory authority over HP or authority to make or influence a decision to obtain or retain HP business.
- Non-compete Question: Have you signed or accepted any agreement with a current or prior employer that includes restrictions on competition or solicitation, including, but not limited to, non-competition agreement, non-disclosure agreement, non-solicitation agreement, or are you otherwise subject to restrictions that may affect your ability to fulfill responsibilities of this HP role?
- In order to comply with the U.S. Export Control regulations, HP must conduct specific, pre-interview screenings of candidates globally. In order to conduct these screenings, we must obtain information about citizenship/permanent residency. This Information will be used for the sole purpose of US Export Control screenings and will not be considered in any way during the candidate selection process. Please indicate if you are a citizen or permanent resident of ONE OR MORE of the countries listed below, by answering 'yes'. If you are not a citizen/permanent resident of one of the countries listed below, please answer 'no'. The countries are: The countries are: Armenia, Azerbaijan, Belarus, Cambodia, China (People's Republic of China), Cuba, Georgia, Hong Kong, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Libya, Macao (Macau), Moldova, Mongolia, Myanmar (Burma), Nicaragua, North Korea (Democratic People’s Republic of Korea), North Sudan (Khartoum), Russia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam, Yemen.
- To help us understand your preferences related to personal data and uses for future recruitment processes, are you an existing HP employee?
Prefer to apply directly?
Apply on HP