Pre-Sales Operations Analyst, Consulting Support, Mandiant

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco

Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:

Remote locations: California, USA; Washington, USA.### Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in customer-facing roles.
• Customer service and communication experience.

Preferred qualifications:

• Experience with sensitive materials and handling confidential information.
• Experience with working in Salesforce - opportunity, quotations, contract life cycle.
• Ability to work with systems tools, such as SAP, homegrown systems, etc.
• Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.

About the job

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This position involves joining a global operations team dedicated to maintaining operational excellence within Mandiant's consulting practice. With a primary focus on supporting pre-business activities, the team ensures all contractual and commercial prerequisites are met, enabling consultants to begin client engagements.

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world.

Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $90000 - $128000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.Responsibilities

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• Support critical, complex time sensitive pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents. Assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions.
• Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required.
• Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use.
• Assist with governance related activities that help the consulting organization become more efficient.
• Identify process or system improvements. Work with management and other teams to implement and/or document recommended changes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.