Renewals Manager

Meet the Team

At Cisco, the Recurring Revenue Acceleration (RRA) organization is at the forefront of Cisco’s transformation to a software-centric, recurring revenue business model. The team is focused on protecting and expanding recurring revenue streams by delivering a seamless renewal experience for customers and partners.

This highly collaborative and data-driven organization works across sales, customer success, operations, and partner teams to drive sustainable growth and enhance customer value.

Your Impact

As a Renewals Manager supporting the US Public Sector (USPS) segment, you will play a critical role in driving on-time software and services renewals while contributing to Cisco’s broader LAER (Land, Adopt, Expand, Renew) strategy. You will lead medium-complexity renewals across multiple Cisco technologies, identify growth opportunities, and help customers realize the full value of their Cisco investments.

This role offers the opportunity to collaborate cross-functionally, influence strategic account planning, and contribute directly to Cisco’s recurring revenue growth objectives.

Responsibilities

• Lead cross-functional renewals of medium complexity across multiple Cisco technologies and service offerings.
• Drive timely software and services renewals while identifying upsell and premium service opportunities.
• Partner with customers, sales teams, and internal stakeholders to ensure seamless contract management and renewal readiness.
• Maintain accurate documentation of renewal activities, opportunities, and customer engagement within Salesforce (SFDC) and Webex collaboration spaces.
• Apply install base data, adoption insights, and purchasing trends to support customer retention and recurring revenue growth initiatives.

Minimum Qualifications

• Bachelor’s degree with 5 years of related experience, Master’s degree with 3 years of related experience, or equivalent relevant work experience.
• 3+ years of experience in renewals, customer success, sales operations, account management, or recurring revenue management.
• Experience leading software or services renewals within a technology or SaaS-based environment.
• Working knowledge of CRM tools such as Salesforce (SFDC) and contract management processes.
• Ability to lead multiple cross-functional projects and customer engagements simultaneously.

Preferred Qualifications

• Strong analytical skills with the ability to translate data into actionable business insights.
• Experience working within enterprise technology, networking, or software subscription environments.
• Excellent communication and stakeholder management skills across internal and external teams.
• Knowledge of Cisco products, services, or recurring revenue business models.
• Demonstrated ability to identify process improvements and supply to operational efficiency initiatives.