[GS] Customer Service Support (Japanese + English)

• Serve as the first point of contact for internal customers and suppliers, providing support in Japanese and English through ticketing tools, email, and phone channels.
• Handle inquiries and requests related to indirect procurement processes, including Purchase Requisitions (PR), Purchase Orders (PO), supplier management, goods receipt, invoice-related queries, catalog purchasing, and procurement system navigation.
• Analyze customer requests, identify root causes, and provide accurate guidance in accordance with established procurement policies, procedures, and service work instructions.
• Resolve requests within agreed service levels and escalate complex issues to the appropriate support teams or stakeholders when required.
• Monitor and follow up on open tickets to ensure timely resolution and maintain proactive communication with customers throughout the request lifecycle.
• Maintain accurate documentation of all customer interactions, actions taken, and resolutions within the ticketing system.
• Contribute to knowledge management activities by identifying process gaps, updating work instructions, and creating knowledge articles to improve service efficiency and consistency.
• Collaborate with procurement teams, business users, suppliers, and other support functions across regions to ensure seamless service delivery.
• Support service transitions, process migrations, testing activities, and implementation of new procurement services or process enhancements as assigned.
• Participate in cross-training activities and provide backup support for other countries, languages, or procurement services when business needs require.
• Meet or exceed individual and team performance targets, including productivity, quality, customer satisfaction, response time, and resolution time metrics.
• Continuously identify opportunities to improve processes, reduce recurring issues, enhance operational efficiency, and deliver an excellent customer experience.
• Bachelor degree in related major
• Strong customer service mindset with excellent communication and stakeholder management skills.
• Ability to work effectively in a fast-paced, multicultural, and service-oriented environment.
• Strong problem-solving and analytical skills.
• Experience with procurement processes, ERP systems (e.g. SAP), and ticketing tools (e.g. ServiceNow) is an advantage.
• Proficiency in Japanese and English, both written and spoken.

WHY BOSCH ?

Because we don't just follow trends, we create them.

Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we.

At Bosch, you will discover more than just work.

• Working in one of the Best Places to Work i n Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join a dynamic and fast growing global company ( English-speaking environment)
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% monthly salary and mandatory social insurances in 2-month probation
• Onsite opportunities : short-term and long-term assignments
• 15++ days of annual leave + 1 day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time
• Lunch and parking allowance
• Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
• Fitness & sport activities : football, badminton, yoga, Aerobic
• Free in-house entertainment facilities and snack
• Join in various team building, company trip, year-end party, tech talks and a lot of charity events