Clubhouse/Operations Manager

Position Summary

The Clubhouse and Operations Manager oversees front-of-house hospitality, events, and administrative operations, and serves as the Board’s point person for day-to-day club operations. Department heads coordinate with this position and report to it, and this role keeps each department operating within established budgets.

The position drives business development and delivers a seamless member experience across dining, events, and communications.

Key Responsibilities

Front-of-House Supervision

• Lead daily dining room and bar operations with a focus on member satisfaction
• Supervise and train service staff, ensuring consistent hospitality standards
• Coordinate with kitchen and event teams for smooth service execution
• Manage staff schedules, monitor labor costs, and support seasonal hiring
• Oversee cleanliness, presentation, and readiness of clubhouse spaces inside and out

Department Head Oversight

• Hold direct line authority over department heads (kitchen, grounds, pro shop) and meet with them regularly to coordinate operations
• Keep departments within Board-approved budgets by reviewing spending, labor, and purchasing against plans
• Flag budget variances early and report them to the Board with recommended corrections
• Set performance expectations and resolve cross-department issues
• Apply club policies consistently, including the escalation policy for member rule violations

Event Management

• Support special events, banquets, and member functions
• Manage inquiries and lead follow-ups to maximize bookings.
• Coordinate with staff, vendors, and department managers to ensure flawless delivery
• Track and report event performance metrics to board
• Identify opportunities to expand event offerings and enhance member engagement

Business Development and Member Relations

• Promote rentals, outings, and events to grow revenue
• Serve as the point of contact for member inquiries, feedback, and internal communications
• Support membership retention and recruitment efforts

Administrative Support

• Serve as a point of contact for member inquiries and internal communications
• Maintain member records and manage clubhouse rentals
• Record checks, input receipts, and assist with bank deposits
• Accounts Payable/Receivable
• Payroll
• Document filing, and office organization
• Handle confidential information with professionalism and discretion

Qualifications

• 4+ years in hospitality, office administration, or private club operations
• Strong leadership and interpersonal skills
• Proficiency in Microsoft Office and POS systems
• Excellent written and verbal communication
• Ability to multitask and adapt in a dynamic environment
• Availability for evenings, weekends, and holidays

Preferred Attributes

• Experience in both service and administrative roles
• Detail-oriented with a proactive mindset
• Warm, professional demeanor with a member-first attitude
• Commitment to teamwork, discretion, and continuous improvement

Typical hours: Tues – Thurs 10:00am – 6:00pm; Fri – Sun 11:00am – 7:00pm

Pay: $47,840.00 - $60,320.00 per year

Work Location: In person