Senior Desktop Support Engineer (M365)

Summary

We are seeking a Senior End User Engineer with extensive, hands-on experience administering Microsoft 365 in an enterprise environment. The successful candidate will serve as a subject matter expert supporting cloud platform initiatives and maintaining operational continuity during a temporary staffing need.

This role requires an experienced professional who can independently troubleshoot complex technical issues and provide advanced support across Microsoft Intune, SharePoint, Company Portal, Microsoft 365 Copilot, and related services. ServiceNow administration experience is preferred.

This is a six-month temporary contract with no planned conversion to permanent employment.

Responsibilities

• Administer, maintain, and troubleshoot the enterprise Microsoft 365 environment.
• Configure and manage Microsoft Intune, including device enrollment, application deployment, and compliance policies.
• Support Company Portal deployment, application availability, and end-user access.
• Administer SharePoint environments, including permissions, configuration, and troubleshooting.
• Support Microsoft 365 Copilot administration, configuration, and technical troubleshooting.
• Serve as a senior escalation resource for complex end-user computing and cloud platform issues.
• Support platform improvements, routine maintenance, and scheduled changes.
• Document system configurations, troubleshooting procedures, and operational processes.
• Collaborate with IT teams to maintain service reliability and facilitate knowledge transfer.
• Participate in scheduled weekend maintenance activities.

Required Experience

• Extensive experience administering Microsoft 365 in an enterprise environment.
• Advanced, hands-on expertise with Microsoft Intune, SharePoint, Company Portal, and Microsoft 365 Copilot.
• Demonstrated ability to independently diagnose and resolve complex technical issues.
• Strong understanding of endpoint management, application deployment, access controls, and cloud administration.
• Strong communication, documentation, and collaboration skills.
• Availability for the full six-month contract and required weekend maintenance.

Preferred Experience

• ServiceNow administration, including platform configuration, workflow management, and troubleshooting.

Schedule and Weekend Requirements

Weekend maintenance is generally expected one weekend per month, totaling approximately eight hours across Saturday and Sunday.

Currently identified maintenance weekends include:

• December 5 6
• January 9 10
• January 30 31
• February 27 28

Final dates and coverage expectations will be confirmed during the hiring process.