Sales Operations Analyst

Position starts onsite immediately.

Sales Operations Analyst

Position Purpose

The Sales Operations Analyst supports scalable commercial execution by administering sales processes, maintaining business-system and data quality, coordinating cross-functional handoffs, and improving the customer lifecycle from lead through order, fulfillment, renewal, and reporting.

Reporting to the Product Manager responsible for CRM and commercial operations, this position translates defined business requirements into accurate transactions, repeatable workflows, reliable reporting, and timely support for Sales, Accounting, Product, Production, and customer-facing teams.

Key Accountabilities

Develops working knowledge of the end-to-end commercial process, including lead and opportunity management, quoting, contracting, order processing, fulfillment, billing coordination, customer onboarding, subscription administration, renewals, and reporting, to provide informed operational support across the customer lifecycle.

Provides day-to-day CRM administration and user support, including record maintenance, workflow assistance, reporting support, issue documentation, and escalation of system defects, policy decisions, and process gaps.

Acts as pre-contract resource for sales teams to ensure all appropriate documents are included in customer agreements, as well as ensuring all appropriate Terms & Conditions are captured for billing needs and to ensure documents meet the requirements of potential audits.

Guides sales team members in resolving transaction and process exceptions, coordinating decisions or corrections needed to move work forward while minimizing avoidable administrative effort for Sales.

Supports quote preparation and processes online order submissions and trial subscription deals, ensuring accurate entry, timely follow-up, and coordination of required next steps.

Performs quality reviews of pending-won deals before closure, validating required customer, product, pricing, shipping, purchase order, tax, contract signature, and payment-term information and coordinating necessary corrections with Sales and Marketing.

Coordinates subscription renewals by monitoring upcoming expirations, maintaining renewal opportunities and subscription records, and communicating with customers to support timely renewal decisions and continuity of service.

Coordinates cross-functional handoffs among Sales, Production, and Accounting to ensure each team receives the information required for fulfillment, billing, and related downstream activities.

Supports the sales team in maintaining accurate, complete, and consistent customer, lead, opportunity, and deal data within designated business systems.

Supports approved process-improvement initiatives by assisting with workflow updates, testing, documentation, implementation, and adoption.

Other duties as assigned.

Required Knowledge, Skills & Abilities

Proficiency with a Customer Relationship Management tool, preferably Zoho, including the ability to navigate, create records, make updates, and run reports.

Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.

Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.

Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.

High level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelines.

Optimistic, proactive, energetic approach to work habits and communications.

Ability to influence without authority across the organization.

Excellent communication skills; both written and verbal.

Excellent time management and organizational skills.

Independent and self-motivated work ethic.

Preferred Experience

Bachelor’s degree in a business or sales related field, or equivalent experience in a professional services environment.

3+ years of experience in sales operations or other process optimization roles

Notes:

Work Hours: 1st shift position – 8 am to 4:30 pm – Minimal overtime

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status