Key Account Manager

Position Overview

We are seeking a motivated, customer-focused Key Account Manager to join our team. This individual will be responsible for managing and strengthening relationships with existing customers while developing new business opportunities.

The ideal candidate is an excellent communicator, highly organized, proactive, and passionate about delivering exceptional customer service. We are looking for someone who can build lasting relationships, understand customer needs, and collaborate with internal teams to ensure a positive customer experience.

Key Responsibilities

• Manage and maintain strong relationships with existing customer accounts.
• Serve as the primary point of contact for assigned customers, ensuring timely and professional communication.
• Identify and pursue opportunities to develop new customer relationships and expand existing accounts.
• Understand customer needs and work with internal departments to provide effective solutions.
• Coordinate with sales, operations, production, and logistics teams to ensure customer expectations are met.
• Proactively address customer inquiries, concerns, and issues with a solutions-oriented approach.
• Follow up on customer requests, orders, and business opportunities to ensure timely resolution.
• Maintain accurate customer information, account updates, and communication records.
• Support sales initiatives and contribute to overall customer satisfaction and business growth.

Qualifications & Skills

• Strong customer service skills and a customer-first mindset are essential.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Highly organized, detail-oriented, and capable of managing multiple accounts and priorities.
• Proactive problem-solving skills and the ability to take initiative.
• Ability to work collaboratively across departments in a fast-paced environment.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Previous experience in account management, customer relations, or sales is preferred.
• Experience in the horticulture, nursery, or retail industry is a plus but not required.

What We're Looking For

• We value individuals who take ownership of their responsibilities, communicate effectively, and genuinely care about the customer experience.
• The right candidate will be dependable, adaptable, and comfortable managing both established relationships and new business opportunities.
• Above all, we are looking for someone who understands that exceptional service and consistent follow-through are essential to building long-term customer partnerships.