Site Reliability Engineering (SRE ) lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

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Responsibilities

• Lead the troubleshooting and resolution of complex productionincidents, including application failures, API issues, cloud platform outages, performance degradation, and operational disruptions.
• Conduct comprehensive rootcauseanalysis(RCA), impact assessments, mitigation planning, and implementation of permanent corrective actions.
• Design and enhance monitoring,observability,alerting,dashboards,healthchecks,andoperationalrunbooks to improve platform reliability and availability.
• Drive automationinitiatives using scripting, Infrastructure as Code (IaC), CI/CD pipelines, and self-healing capabilities to reduce manual operational effort.
• Partner with software engineering, infrastructure, and product teams to identify, prioritize, and remediate recurring reliability issues.
• Serve as the IncidentCommander during major incidents, coordinating cross-functional response teams and driving restoration activities.
• Provide leadership, coaching, mentoring, and workload management for SRE, DevOps, and production support engineers.
• Utilize operational metrics including MTTR,MTTD,SLAcompliance,backloghealth,incidentvolume,andproblemclosurerates to drive continuous improvement and operational excellence.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience* Strong expertise in SiteReliabilityEngineering(SRE),DevOps,ProductionSupport,PlatformEngineering,andDistributedSystemsOperations.

• Experience leading technicalteams,incidentresponseefforts,workloadprioritization,andreliabilityimprovementprograms.
• Advanced knowledge of IncidentManagement,ProblemManagement,ChangeManagement,andRootCauseAnalysis(RCA) methodologies.
• Hands-on experience with AWS,Azure,Kubernetes,Docker,andcloud-nativeinfrastructureplatforms.
• Proficiency with Python,PowerShell,ShellScripting, and automation frameworks for operational efficiency and reliability engineering.
• Experience building and supporting CI/CDpipelines using tools such as GitHub Actions, Azure DevOps, Jenkins, or GitLab.
• Strong expertise in MonitoringandObservabilitySolutions including Datadog, Splunk, Dynatrace, Grafana, Prometheus, CloudWatch, Azure Monitor, and OpenTelemetry.
• Experience with ServiceNow,Jira,Terraform,Ansible,RESTAPIs,SQL/RelationalDatabases, along with excellent stakeholder communication and leadership skills.

Preferred Certifications

• AWS Certified Solutions Architect, DevOps Engineer, or equivalent AWS certification
• Microsoft Azure Administrator, Architect, or DevOps Engineer certification
• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S.

Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S.

Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.