Operations Manager

Compensation: $55,000–$75,000 annually, depending on experience and housing arrangement. Candidates receiving employer-provided housing and utilities would generally receive a salary of $55,000–$65,000. Candidates providing their own housing would generally receive $65,000–$75,000.

Medical, retirement, and disability benefits are additional.

POSITION PURPOSE

Oversee and direct the operations of the conference center, ensuring excellence in group bookings, guest services, and overall facility management. Develop and maintain strategic relationships with key guest group leaders while supervising the team responsible for booking, coordinating, and servicing group retreats.

As a member of Tuscarora’s leadership team, help advance the Christian mission of the organization through servant leadership, staff development, and a commitment to creating an environment that encourages spiritual growth.

POSITION RELATIONSHIPS

Reports to the Executive Director and works closely with the management team to fulfill purposes stated above. Supervise the Groups Ministry Supervisor, Dining Room Supervisor, Housekeeping Supervisor and Book & Gift Shop Manager. Seasonally manages the Waterfront Supervisor.

PRINCIPLE RESPONSIBILITIES:

• Participate in the spiritual leadership of Tuscarora by leading and participating in staff devotions, praying with staff and guests as appropriate, and fostering a Christ-centered environment that reflects the mission and values of the ministry.
• Responsible for the dissemination of information from the Groups Ministry team to Food Service, Facilities, Technical Services, Dining Room, and Housekeeping to ensure the highest possible guest experience.
• Manage a portfolio of key guest group relationships, serving as their primary contact and ensuring long-term partnerships.
• Supervise Housekeeping and Dining Room operations, ensuring readiness of facilities and high hospitality standards.
• Supervise the Groups Ministry team, ensuring exceptional booking, coordination, and service for all guest groups and community events.
• Oversee and provide direction to all Retail Services including Book & Gift Shop and Snack Shop
• Seasonally, oversee waterfront activities, ensuring safety, program quality, and proper supervision.
• Oversee the reservation system, financial tracking, and accounts receivable for meals and lodging.
• Maintain accurate records and ensure compliance with internal procedures and guest agreements.
• Identify opportunities to improve efficiency, service delivery, and operational effectiveness.
• Act as "Manager on Duty" as needed on rotating Sundays, supervising staff and resolving guest concerns promptly.
• Provide overnight emergency phone coverage on a rotating weekly basis, responding promptly to guest needs.

QUALIFICATIONS:

• Demonstrate a personal commitment to the Christian faith and a desire to lead and serve in a manner consistent with Tuscarora’s biblical mission and values.
• Demonstrate a passion for the ministry of Tuscarora Inn & Conference Center or bring relevant experience serving in a similar Christian camp, retreat, or conference ministry.
• Proven ability to lead teams, supervise staff, and develop lasting relationships with key guest group leaders.
• Excellent interpersonal skills with the ability to resolve conflicts, manage guest expectations, and work collaboratively across departments.
• Willingness to work evenings, weekends, and holidays as needed to support guest groups and events.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person