IT Manager

Description

Office Location: Elk Grove Village, IL Office Location with 1 day work from home option

Salary: $100,000 - $110,000 / year

The IT Manager is a self-directed technical leader who partners with the IT Director to execute

departmental strategy and keep day-to-day IT operations running smoothly across all Transitions Care locations. This role owns the health of the help desk, endpoint, collaboration, and infrastructure environments and is expected to resolve problems independently, document what is learned, and build the team’s capability so that issues are solved at the lowest possible level.

Success in this role is measured by outcomes that do not reach the Director’s desk: problems that are researched, solved, and documented before they need to be escalated.### What You'll Do and Our Why

Operational Leadership

• Self-Directed Resolution: Investigate and resolve complex technical issues independently

using available resources, vendor support, documentation, and testing. Escalate to the

Director only with documented findings, actions already taken, and a recommended path

forward.

• Team Oversight: Direct the help desk and support team, ensuring tickets are triaged,

assigned, and resolved within SLAs, and that stale tickets are moved forward without external

prompting.

• Process Ownership: Create, refine, and enforce IT processes and workflows. Report back on

discoveries and the processes created to address them.

• Performance Reporting: Deliver recurring reports on ticket volume, resolution rates, SLA

compliance, escalation trends, and asset health to the IT Director.

Knowledge Management & Training

• Solution Articles: Write clear, accurate solution articles and knowledge base content from

resolved incidents so recurring issues are solved at Tier I.

• Training Materials: Develop training guides, SOPs, and onboarding materials for IT staff and

end users, including new technology rollouts.

• Team Development: Coach technicians in troubleshooting methodology, and identify skill

gaps and growth opportunities within the team.

Systems & Infrastructure

• Administer and support the Google Workspace, Microsoft 365, and Azure environments,

including identity, licensing, and access management.

• Oversee mobile device management (MDM), remote monitoring and management (RMM), IT

asset management, and the help desk platform.

• Support network infrastructure, connectivity, and network printers across multiple sites, and

coordinate with carriers and vendors to resolve outages.

• Assist in evaluating and rolling out new tools and technologies that support the Director’s

goals.

Security & Compliance

• Apply network and cloud security best practices, and advise on the security posture of cloud

environments.

• Review SOC reports and security incidents, determine impact, and drive remediation or

escalate appropriately.

• Ensure IT practices comply with HIPAA requirements, including access controls, device

security, and secure data handling.

Why Choose Transitions Hospice?

Transitions isn't just a place to manage — it's a place to lead with purpose. We've built an organization where clinical excellence and human compassion go hand in hand, and we're looking for an IT Manager who shares that conviction. You'll have the autonomy to make a real impact, the support of a mission-driven team, and the satisfaction of knowing your leadership directly shapes how patients experience the end of life.

Ready to manage with purpose? Apply today

Skills, Knowledge and Expertise

Qualifications:* Experience: [5+] years of progressive IT experience, including [2+] years in a lead or supervisory capacity; healthcare experience preferred.

• Education: Bachelor’s degree in IT or a related field, or equivalent experience.
• Knowledge Proficiency: Microsoft 365 / Azure (e.g., MD-102, AZ-104), Google Workspace Administrator, CompTIA Network+ or Security+, ITIL Foundation, or similar.

Required Knowledge

Collaboration & Cloud Platforms

+ Google Workspace, Microsoft 365, and Azure administration

+ Mobile Device Management (MDM) and Remote Monitoring & Management (RMM) platforms

+ IT Asset Management (ITAM) and help desk / ticketing platforms

IT Infrastructure

+ Networking fundamentals and connectivity troubleshooting

+ Network printers and peripheral support

+ EMR system knowledge is a plus (e.g., HCHB)

Security

+ Network security principles

+ Ability to read and interpret SOC reports and security incidents

+ Understanding of HIPAA compliance requirements

+ Ability to advise on cloud security environments

Skills &Core Competencies

+ Inquisitive Investigation: Digs beneath the surface of every service request. Asks targeted

follow-up questions, restates the problem back to the requestor, and confirms what they

actually mean before troubleshooting begins, recognizing that requestors often misuse or

confuse technical terms (e.g., calling a browser “the internet” or a login failure “a locked

computer”). Translates user language into accurate technical problem statements so the right

fix is pursued the first time.

+ Problem Solving: Approaches problems methodically and creatively, and thinks outside the

box when standard fixes do not work.

+ Resourcefulness: Uses the full set of available resources (documentation, vendor portals,

communities, peers) to find answers rather than waiting for direction from leadership.

+ Independence & Accountability: Works autonomously, owns outcomes, and reports back

with discoveries and the processes created.

+ Fast Learner & Trainable: Quickly masters new platforms and is receptive to training,

feedback, and change.

+ Written Communication: Produces clear solution articles, SOPs, and training materials, and

translates technical detail into concise summaries for leadership.

+ Decisive Triage: Initiates the fix or assigns the task immediately upon discovery rather than

only reporting the issue.

How We

Support You

Benefits We Offer* Competitive pay

• Medical / Dental / Vision Insurance plans
• Long & Short-Term Disability
• 401(k) with company match
• Gas Card
• Company provided equipment
• Paid Time Off

About Transitions Hospice

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.